Inbound Call Center Representative

Industry

Call Center and Customer Service

Advert ID

USA_651592

Location

El Paso

Job Type

Contract

Hours

Full-Time

Salary Range

USD14-15/hr

No. of Openings

1

Branch Information

El Paso, TX - (USA) 6600 Montana Avenue Suite H TX El Paso , TX 79925

ContactNumber

915-592-6196

Job Description

* Now hiring Inbound Call Center Representatives



Location: Remote

Shift: 7:00am - 6:00 pm

Position: Inbound Call Center Representative

Must have a high school or GED as well as access to internet at home

Pay rate: $14hr- $15hr



Job Description Essential Duties and Responsibilities:



- Answer incoming calls from consumers including the general public, prospective enrollees and people

assisting or acting on their behalf in accordance with all performance standards, policy and

procedures, and protocols including but not limited to the confidentiality and privacy policies.

- Track and document all inquiries using the applicable systems.

- Complete associated tasks according to the established guidelines.

- Track and document all inquiries using the applicable systems.

- Meet Quality Assurance (QA) and other key performance metrics.

- Facilitate the fulfillment of caller requests for materials via mail, email, or download.

- Transfer/refer consumers to appropriate entities according to the established guidelines.

- Escalate calls or issues to the appropriate designated staff for resolution as needed.

- Facilitate translation services for non-English speaking callers according to procedures.

- Attend meetings and training as requested and maintain up-to-date knowledge of all programs and

systems.

Minimum Requirements:

- High School diploma or equivalent with 0 - 1 years of experience.



Please contact Claudia for more information at 915-307-9172 or text me at 915-592-6196 or email me at [email protected]