Inbound/Outbound CSR

Industry

Call Center and Customer Service

Advert ID

BBBH5358002

Location

Corona

Job Type

Permanent

Hours

Full-Time

Salary Range

Up to USD18.00 per hour

No. of Openings

1

Branch Information

Corona, CA - (USA) 1260 Hamner Avenue Suite E CA Norco , CA 92860

ContactNumber

951-808-8302

Job Description

Inbound/Outbound CSR - $18/hour



Our client in Corona, CA is looking for hardworking, motivated talent to join their team. Don't wait… apply today!







Please see details below:











CUSTOMER SERVICE REPRESENTATIVE (Inbound)



JOB DESCRIPTION



The qualified candidate must be flexible, can work in a fast-paced environment while being self-motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback. This position is for full time employment and does require evenings and weekends. Service industry experience highly preferred!







RESPONSIBILITIES:



* Answering inbound calls

* Scheduling appointments

* Making outbound calls

* Addressing customer concerns

* Working with dispatchers, managers, and technicians to provide excellent customer service

* Provide timely response and feedback to the customer regarding inquiries







REQUIREMENTS:



* Two (2) or more years of recent call center customer service experience required.

* Flexible schedule - position requires working evenings, weekends, and holidays

* Must type 45wpm

* Must be at least 18 years of age

* High school diploma or GED equivalent







CUSTOMER SERVICE REPRESENTATIVE (Outbound)



RESPONSIBILITIES:



* To increase sales and revenue by making calls on behalf of the organization to current, lapsed, and prospect customers through an auto dialer.

* Make up to 120+ calls per day on campaign offers

* Maintain records of customer interactions, recording details including the actions taken

* Provide information about services and products, accurately enter orders and obtain details of service requests

* Answer incoming calls as needed

* Make follow up calls/call backs to customers

* Update existing customer information into system

* Maintain Key Performance Indicators (KPI's) as required on a daily basis

* Follow TCPA guidelines







REQUIREMENTS:



* Must be able to type 35 wpm

* Minimum of 2 years of previous experience handling inbound and outbound calls, telemarketing, inside sales and/or telesales

* Must display an assertive and positive behavior and have the ability to multi-task. (This is not an option but a requirement).

* Must have excellent verbal and written communication skills, which includes the use of proper telephone etiquette

* Must be computer literate with knowledge of Word, Excel, Outlook

* Must be able to sit for long periods of time

* Must be flexible with work schedule: Willing to work evenings, weekends, and holidays

* Prior knowledge working with Five9 Cloud Contact Center is a plus but not required







If interested, please send resumes





Why should you choose Manpower?



* Free training to upgrade your skills, including a free college tuition program

* Medical, dental, vision, 401k

* Weekly pay with direct deposit

* 24/7 Manpower customer care support

* Dedicated Career Partner to help you achieve your career goals

* Voted #1 best places to work by Glassdoor 2021