Job| Program Specialist in Austin TX|Pay $23/h

Industry

Electronics

Advert ID

USA_571075

Location

Austin

Job Type

Contract

Hours

Full-Time

Salary Range

USD23-24/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212

ContactNumber

414-312-5144

Job Description

Role: Program Specialist



Location: Austin Texas 78727



Pay: $23.00/h



Job summary:



We are looking for someone who has a keen eye for details and organization. This individual will assist the Channel Sales User Support project team with training materials, documentation, and data analysis. The person in this role will have an understanding of the customers' perspective to help distinguish discrepancies in documentation, excellent communication and collaborative skills, ability to work efficiently under deadlines with numerous projects on hand, and ability to learn quickly.



Essential duties and responsibilities:



* Assist with creation and upkeep of support process documentation utilizing multiple tools.



* Assist with the development and customization of training materials.



* Accurately identify and solve routine problems and provide prompt, reliable, and accurate information to users in addition to aiding in access and registration support.



Skills and experiences:



* Excellent written and verbal communication skills.



* Excellent problem solving, investigative skills, and attention to detail.



* Prior experience in a high-quality customer service environment. Contact center or technical support experience is a plus.



* Editing or technical writing background is strongly preferred.



* Strong organizational skills including ability to manage multiple projects; long-term or ad hoc.



* Ability to collaborate well with management, project leads, support agents, and deal with ambiguity.



* Adaptable to a fast paced environment, works quickly without compromising accuracy.



* Strong work ethic and time management skills. Proven ability to work independently and efficiently.



Education:



A Bachelors degree, an associates degree, or at least 2 years of equivalent work experience