Manager, Contact Centre


Call Center and Customer Service

Advert ID




Job Type




Salary Range

Up to CAD78000 per year

No. of Openings


Branch Information

Mississauga, ON - (CAN) 30 Topflight Drive Unit 10 ON Mississauga , ON L5S 1Y1



Job Description

Are you a Manager with a great attitude who wants to lead a team? We have a fantastic opportunity for you. If you're eager, and would like to learn a new skill with a successful company in Mississauga, this is for you. Successful applicants will receive the following package.

Manager- $78,000 a year

What's in it for you?

*Mon- Fri start

*Safe, clean work environment

*benefits after three months

*paid vacation

What is the job?

Develop customer resolution strategies and establish achievable customer satisfaction goals

* Assess overall satisfaction of the customer through stakeholders' meetings, and close

monitoring of usage and key metrics.

* Identify all customer touchpoints including inbound and outbound reaches and communications

and ensure the process is effective and cost efficient.

* Keeping the Customer in the room at all times; identify and mitigate risk early to ensure ongoing

customer satisfaction and optimize overall customer journey.

What do you bring to the job?

*2-3 years' of client-facing work experience

1-2 years' experience with Quality Assurance or Customer Retention programs

*superior customer service & communication skills

*strong analytical skills

*excellent organizational and time management skills

*able to multi-task in a fast-paced environment

Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.

We love referrals. Visit to easily share this opportunity with friends and family and increase your compensation for each successful referral.

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.