Manufacturing Customer Service Rep II

Industry

Call Center and Customer Service

Advert ID

BBBH5350029

Location

Arden Hills

Job Type

Permanent

Hours

Full-Time

Salary Range

USD28.00 - USD33.00 per hour + quarterly bonus

No. of Openings

1

Branch Information

Minneapolis, MN - Metro - (USA) 3600 Minnesota Drive Suite 850 MN Edina , MN 55435

ContactNumber

612-851-4600

Job Description

Industrial Fluid Power Specialist

Pay Range: $28.00-$33.00 per hour DOE + quarterly bonus based on company profitability

Hours: 8am-4:30pm, M-F



AREAS OF ACCOUNTABILITY:



* Process all incoming orders in a timely manner from receipt of order through verifying product availability, pricing, terms, credit status, order entry and release.

* Provide technical product support and information to customers as needed.

* Provide timely and efficient assistance to customers in resolving problems including product returns; identify and recommend process improvements that will prevent further problems.

* Assist outside sales representatives & engineering with quotation process.

* Monitor the status of open customer purchase orders; expedite and/or reschedule as necessary, communicating problem areas to customer.

* Handle key accounts and relationship management thereof ad required.

* Manage EDI validation in the system for accuracy and changes as required.

* Participate in processes and programs aimed at continuous improvement and safety.

* Perform other duties as assigned.



QUALIFICATIONS AND/OR EXPERIENCE





* Business and/or technical degree preferred; two-year Fluid Power degree desirable

* 5 years customer service experience in the Fluid Power industry or equivalent education or degree (eg. 4 year technical degree plus 0 experience in industry fulfills min requirement)

* Excellent communication skills

* Strong mechanical and sales aptitude

* Ability to handle multiple tasks

* PC literate