Job Description
Industrial Fluid Power Specialist
Pay Range: $28.00-$33.00 per hour DOE + quarterly bonus based on company profitability
Hours: 8am-4:30pm, M-F
AREAS OF ACCOUNTABILITY:
* Process all incoming orders in a timely manner from receipt of order through verifying product availability, pricing, terms, credit status, order entry and release.
* Provide technical product support and information to customers as needed.
* Provide timely and efficient assistance to customers in resolving problems including product returns; identify and recommend process improvements that will prevent further problems.
* Assist outside sales representatives & engineering with quotation process.
* Monitor the status of open customer purchase orders; expedite and/or reschedule as necessary, communicating problem areas to customer.
* Handle key accounts and relationship management thereof ad required.
* Manage EDI validation in the system for accuracy and changes as required.
* Participate in processes and programs aimed at continuous improvement and safety.
* Perform other duties as assigned.
QUALIFICATIONS AND/OR EXPERIENCE
* Business and/or technical degree preferred; two-year Fluid Power degree desirable
* 5 years customer service experience in the Fluid Power industry or equivalent education or degree (eg. 4 year technical degree plus 0 experience in industry fulfills min requirement)
* Excellent communication skills
* Strong mechanical and sales aptitude
* Ability to handle multiple tasks
* PC literate