Member Services Representative-Excellent Benefits!

Industry

Financial Services

Advert ID

USA_545881

Location

Eau Claire

Job Type

Permanent

Hours

Full-Time

Salary Range

USD15.47-17.32/hr

No. of Openings

1

Branch Information

Eau Claire, WI - (USA) 1119 Regis Court Suite 100 WI Eau Claire , WI 54701

ContactNumber

715-835-2299

Job Description

What's in it for you?



* Direct hire position with excellent benefits



* $500 sign on bonus and another $500 after 6 months worked



* Employee-focused environment and leadership team



* Comprehensive training program with ongoing learning



* Competitive pay starting at $15.47 or higher depending on experience



* Work with a well-established, community-focused organization





What is the job?



Member Service Representatives are responsible for providing excellent customer service to current and prospective Members.



* Answering inbound calls in a fast-paced, customer service call center



* Work in multiple computer applications, simultaneously, to research, troubleshoot, and resolve Member questions or concerns



* Recommending additional services to meet Member's current and future needs



* Performing financial transactions





What is the schedule?



* Member Service Representatives typically work 40 hours a week



* Schedules are posted 4 weeks in advance



* Hours vary between 8:30am and 7pm, Monday through Friday.



* Working until 7pm is only required one night a week



* Saturday hours are 8:30am-2pm



* An average of two Saturdays a month are required and selected by team members





What do you bring to the job?



* High School diploma or GED



* Strong and effective written and verbal communication



* High level of comfort with phone communication



* Experience in a fast-paced work environment



* Ability to simultaneously work within multiple computer systems



* Proficiency in Microsoft Office products



* Ability to de-escalate upset callers to resolve their need



* Previous experience working in a customer service setting





Apply here today or text "Royal" to 715.200.4290