Mortgage Processing Officer in Mississauga.



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Based on Experience

No. of Openings


Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

Branch Phone Number


Job Description

Our team is currently looking for a Mortgage Processing Officer for one of our clients in the banking industry located in Mississauga, ON. Kindly see some more details about the role:

12 months contract - to begin with.

Working hours between 8 am and 6 pm.

Full-time hours


The Mortgage Processing Officer is accountable for pre-advance and servicing related activities. Complete a variety of pre and post-advance transactions and changes to client information. Review applications, decisions, and cancellations; verify data, process appropriate adjustments on internal systems and prepare required letters, documents and correspondence as required. Ensure productivity standards and high quality of work output are achieved and Service Level Agreements are met or exceeded by following well-defined procedures and guidelines and escalating issues as appropriate.


- Processing insurance documents of all sorts, validating and checking systems against documents received.

- Doing calculations daily, balancing, some communication with internal & external business partners

* Process pre-advance and servicing related mortgage transactions, such as providing instructions to solicitors, mortgage liquidation, adjustments to insurance premiums, changes to client information and mortgage payments as required (e.g. change to name/address, banking information, payment frequency, payment amount, assumptions, title transfers, discharge statements) according to policies and procedures

* Make necessary calculations on premiums and/or allocation of payment to mortgages and liaise with Collections to clear outstanding funds, collect all relevant fees, penalties and interest due

* Responsible for preparing packages required due to post approval amendments (PAA).

* Responsible for pulling reports, manual calculations and ensuring that the right conditions are selected to make certain that the applicable documents are forwarded to the appropriate party.

* Review exception reports on a daily, weekly, monthly basis to make necessary corrections as required (e.g. corrections to mortgages, clear suspense accounts)

* Review applications to ensure completeness and accuracy of information provided; ensure information provided on the application matches information stored on the appropriate systems (e.g. Filenet, Xebec, Plexus, Aurora and COINS Plexus/Aurora systems)

* Follow up on discrepancies (e.g. missing or incomplete documents, shortage or overpayment of funds) to assist Business Partners in investigations related to customer inquiries

* Produce a variety of statements as requested (e.g. discharge statements, audit detail statements) for distribution via fax/mail to external clients (e.g. Solicitors, Financial Institutions)

* Strive to meet high customer service levels by processing incoming requests from internal/external Business Partners and Clients efficiently and in accordance with procedures and policies

* Update knowledge about new mortgage products, procedures and organizational changes in order to respond to client requests

* Prioritize and organize workload based on risk/severity and documents required to ensure deadlines are met according to policies and procedures

* Assist in training new incumbents and/or temporary staff on procedures and guidelines to ensure transfer of knowledge and consistency in process

* Identify and recommend changes to existing processes and procedures to improve client satisfaction

If this role sounds interesting to you and you feel like this fits your personality/experience/skills, please apply and let's connect!