Network and Desktop Support Specialist

Industry

IT

Advert ID

CAN_499305

Location

Barrie

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD32.61/hr

No. of Openings

1

Branch Information

Barrie, ON - (CAN) 132 Commerce Park Drive Suite Q ON Barrie , ON L4N 8W8

Branch Phone Number

705-728-1191

Job Description

As a qualified Help Desk Support Technician, you provide expert onsite and remote technical support including troubleshooting technical issues, documenting all incidents in the ticketing system and supporting the larger team with customer and project support.

We are seeking an experienced Support Technician to fulfill a 2-4 month contract in Barrie.



TERMS

* $32.61/hr

* 37.5 hrs

* Own vehicle & valid license



SCOPE

* Work independently to solve Tier 1 & Tier 2 support issues

* Clean and organize IT area, dispose of old hardware

* Work with the user, IT and contractor to fix problems

* Provide technical Phone/Email support and proactive maintenance for all of our managed services clients and technology systems.

* Document, track, and monitor the incident in the ticketing system to ensure a timely resolution.

* Handle multiple priorities and work under pressure.

* Perform preventative maintenance when needed including checking and cleaning workstations, printers and peripherals.

* Monitor network performance and resolve issues such as internet bandwidth problems, ISP issues and firewall / router changes.

* Document, track, and monitor the incident in the ticketing system to ensure a timely resolution.

* Handle multiple priorities and work under pressure.

* Perform preventative maintenance when needed including checking and cleaning workstations, printers and peripherals



SKILLS & EXPERIENCE

* Post-Secondary IT Training (minimum diploma) with 2+ years experience working in a similar role

* Able to travel to other offices and carry and deploy laptops

* Systems Administration (complete Server knowledge) Microsoft Windows mixed environments.

* Experience with Microsoft Office Suite including 2007, 2010, 2013 and 2016

* Experience with troubleshooting printers, scanner and various other peripherals

* Experience with troubleshooting and supporting mobile devices (iPhone, iPad, Android and Blackberry)

* Basic understanding of Microsoft Exchange, Office 365, Gmail and other emailing apps

* Basic understanding of VoIP

* Basic understanding of installing, configuring, administering and troubleshooting Microsoft Windows Server 2003 - 2016



TO APPLY

[email protected]

www.manpower.ca

705-728-1191



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.