Job Description
GREAT OPPORTUNITY!
Please call recruiter directly: Pauline Mena 213-674-9760
What's in it for you?
* Full Time Hours
* Monday-Friday
* Schedule: 8am/9am to 5pm/6pm
* Competitive pay from $23.00-26.00hr
* Weekly Pay
What you'll be doing:
* Provide customer call support and respond to customer inquiries on the efficiency and conservation program. Use knowledge of the program requirements to determine applicant eligibility.
* Work with team to process customer rebate applications into a work order management system and provide quality control reviews.
* Educate customers about the importance of energy efficiency and conservation and how to best implement efficiency practices.
* Maintain productive relationships with internal and external clients.
* Assist with weekly administrative duties.
* Work collaboratively with the program team to identify opportunities for enhancements to current processes.
* Create reports summarizing operations data.
Who were looking for:
* Bachelor's degree preferred or equivalent industry experience.
* A minimum of two years working in a call center environment with external customers.
* Proven track record working in a team environment.
* Must be able to communicate well over the phone with customers and problem solve.
* 2 to 3 years of experience with MS Office, including Word, Power Point, and Outlook with emphasis on Excel.
* Accurate typing skills with a minimum of 40 wpm.
* Excellent organizational, verbal and written communication skills.
* A general understanding of residential and commercial property maintenance.
* Prior experience in Project\Client Management, and/or Salesforce is a plus
Ability to multitask and prioritize work in a self-directed capacity.
* Must pay attention to detail regarding quality control practices processing and ensuring accuracy with customer records.