Operations Administrator I

Industry

Insurance

Advert ID

CAN_594735

Location

Halifax

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD27.69/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower is hiring Operations Administrator I for a top Insurance client in Halifax.



What's in for you?

* 1 year contract to start on 25 October 2021 until 24 October 2022

* Pay Rate: $ 27.69 per hour

* Monday to Friday: Office hours

* Work location: Remote (chance to return to office - Joseph Howe Drive, Halifax)

* Bilingual English/French required



RESPONSIBILITIES INCLUDE:

* Provide telephone and email support to incoming inquiries on Life Insurance plans from both members and policyholder representatives, in a timely and efficient manner

* Process applications for new life insurance coverage by obtaining appropriate data from policyholder, pension office and insurance representatives, as required and setting up the insurance

* Calculate monthly/annual premium amounts as well as adjustments, recovery of retroactive premium amounts and issuing refund cheques for any overpaid premium amounts (verifying accuracy of all requests received)

* Process all follow-ups and initial requests for change of beneficiary, change of smoking, increases, decreases, and transfers within plans, in accordance with both insurance law and provincial legislation



MUST HAVE SKILLS:

* Bilingual English/French (written and verbal)

* Works well in a team or group environment and is also able to complete tasks independently

* Previous experience in an administration/customer service role

* Outstanding customer service skills

* Proficiency in MS Word, Excel, Outlook & MS Teams

* Excellent organizational skills

* Exceptional interpersonal skills, able to collaborate with various levels of stakeholders including internal clients, plan members, the policyholder and support personnel

* Knowledge of the insurance industry, including group insurance products, legislation, compliance, legal requirements, reading and applying contract provisions is helpful

* Problem-solving and decision-making skills

* Ability to look at processes objectively, offering input and suggestions for process improvement and efficiency where necessary.

* Strong analytical skills with a close attention to detail

* Ability to work effectively within a team



NICE TO HAVE:

* Knowledge of Canadian Armed Forces/insurance terminology/concepts would be an asset

* Previous Life Insurance experience/knowledge would be an asset