Operations Manager


Public Sector and Government

Advert ID



New York

Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

New York City, NY - Metro - (USA) 360 West 31st Street 6th Floor NY New York , NY 10001



Job Description

The Operations Manager/Project Manager will be on-site and manage 40+ staff who work across five public-facing units that handle distinct functions regarding the Notice of Violation processing. She/he should have excellent project management, organizational management, customer service, and problem-solving skills to support the operations of the agency.


* Oversee and advise on matters related to the day-to-day administrative functions, including human resources, procurement, budgeting, contract management (~$13M total budget) and maintain appropriate records, tracking systems, and controls related to administrative functions

* Track the progress of the project and evaluate whether Contractor is meeting contractual obligations

* In collaboration with Administrators, provide executive-level project management support and oversight on critical projects and serve as a resource to staff to ensure the smooth implementation of projects

* Provide timely updates to the Executive Director and other stakeholders, identifying unanticipated challenges and strategies for addressing those challenges

* Evaluate Standard Operational Procedures and business functions and make recommendations for improvements

* Ensure company reference manuals are up to date and prepare current editions of all reference manuals annually

* Prepare biweekly payroll reports and monthly staffing invoicing

* Recruit and hire talent as necessary

* Serve as Contractor's liaison between on-site staff and HR Dept


* Effective project manager with at least 10+ years of proven ability to successfully guide and manage multiple high-priority projects simultaneously and to organize and drive projects to timely completion

* Bachelor's degree required

* Experience with financial management and/or procurement

* Experience developing, documenting, implementing, and monitoring policies and procedures

* Highly organized with strong follow-through and an acute attention to detail

* Excellent judgment and outstanding analytic, problem-solving, and creative thinking skills

* Proven experience effectively managing staff and supporting team members in achieving objectives

* Ability to work quickly under pressure while still ensuring a high-quality work product.

* Experience and proven ability to cultivate partnerships with diverse stakeholders

* Ability and willingness to take initiative and work collaboratively

* Excellent communication (written and oral) skills

* Proficient in PowerPoint, Microsoft Excel, Access, Word, and Outloo

Operation Time:

* Monday-Friday 8:00am - 5:00pm