Job Description
The Operations Manager/Project Manager will be on-site and manage 40+ staff who work across five public-facing units that handle distinct functions regarding the Notice of Violation processing. She/he should have excellent project management, organizational management, customer service, and problem-solving skills to support the operations of the agency.
Responsibilities:
* Oversee and advise on matters related to the day-to-day administrative functions, including human resources, procurement, budgeting, contract management (~$13M total budget) and maintain appropriate records, tracking systems, and controls related to administrative functions
* Track the progress of the project and evaluate whether Contractor is meeting contractual obligations
* In collaboration with Administrators, provide executive-level project management support and oversight on critical projects and serve as a resource to staff to ensure the smooth implementation of projects
* Provide timely updates to the Executive Director and other stakeholders, identifying unanticipated challenges and strategies for addressing those challenges
* Evaluate Standard Operational Procedures and business functions and make recommendations for improvements
* Ensure company reference manuals are up to date and prepare current editions of all reference manuals annually
* Prepare biweekly payroll reports and monthly staffing invoicing
* Recruit and hire talent as necessary
* Serve as Contractor's liaison between on-site staff and HR Dept
Qualifications:
* Effective project manager with at least 10+ years of proven ability to successfully guide and manage multiple high-priority projects simultaneously and to organize and drive projects to timely completion
* Bachelor's degree required
* Experience with financial management and/or procurement
* Experience developing, documenting, implementing, and monitoring policies and procedures
* Highly organized with strong follow-through and an acute attention to detail
* Excellent judgment and outstanding analytic, problem-solving, and creative thinking skills
* Proven experience effectively managing staff and supporting team members in achieving objectives
* Ability to work quickly under pressure while still ensuring a high-quality work product.
* Experience and proven ability to cultivate partnerships with diverse stakeholders
* Ability and willingness to take initiative and work collaboratively
* Excellent communication (written and oral) skills
* Proficient in PowerPoint, Microsoft Excel, Access, Word, and Outloo
Operation Time:
* Monday-Friday 8:00am - 5:00pm