Operations Officer - Collections


Financial Services

Advert ID



Saint John

Job Type




Salary Range

Up to CAD19.81/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7



Job Description

Recruiting Collections Agent for one of the leading Bank in Canada.

If you interested in building a career in Banking Sector, then this entry level position is for you. You can gain first-hand experience on banking operations including specialized operations processes and activities for Bank's Insurance Team.

What's in it for you?

* Full 4-months contract with an opportunity for extension

* Competitive pay rates

* Safe, clean work environment

* Currently remote work

What is the job?

* Answer internal inbound calls regarding billing and payment inquiries from the Sales and Service Team

* Troubleshoot by evaluating payment history and reviewing online invoices

* Processes all payments, refunds, and collections for insurance products.

* Creating and validating delinquency letters, preparing registered letters and outbound calls to customers to reschedule payments.

* Retrieve, complete, and track all daily work activities.

What do you bring to the job?

* Prior experience in similar capacity is a big asset

* Prior call center experience in any industry

* 1+ years of customer service experience

* Prior experience in collections is an asset but not necessary

* Strong analytical and investigative skills

* Excellent communication skills (verbal & written)

* Ability to work in a fast-paced environment with minimum supervision, and prioritize tasks based on importance level.

Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.

We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family.

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.