Operations Officer II

Industry

Banking

Advert ID

CAN_652038

Location

Mississauga

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD20/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower has partnered with a leading Canadian Bank. Our client is in search of an Operations Officer II for 7 months.



Operations Officer II $20/hr



* What's in it for you?



- Contract for 7 months with the possibility of extension.

- Work with a leading Canadian Bank.

- Ongoing support and training.

- Rotational schedule: rotational schedule: M-F 9-5 (Shifts 7-3pm, 8-4pm, 9-5pm; mainly 9-5pm)

- Overtime or weekends required: possible

- Be part of a great and easy-going team.

-This position is not remote.



* What's the Job?



Typical day to day: assigned list of mortgages and tasks to complete which include inputting fax into office, documentation, data entry, if discrepancies follow up with solicitors to verify information.



* What do you bring to the job?



- Positively contribute to the overall customer experience and loyalty index in each interaction

- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required

- Create and/or recognize exceptional customer service through established programs

- Ensure all required processing and inquiries are fulfilled meeting Service Level Goals

- E4Provide subject matter expertise for internal and external partners within defined area



* Qualifications



* Data entry or administrative experience - 2 years

* Communication written and verbal

* MS Office Suite - Excel, PowerPoint, Word, Outlook

* Ability to multitask

* Detail oriented

* Customer Service skills



* EDUCATION:



* High-school, Post-Secondary asset



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your need.