Operations Officer II



Advert ID




Job Type




Salary Range

Up to CAD22.41/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7



Job Description

Manpower has partnered with a leading Canadian Bank. Our client is in search of an Operations Officer II for 6 months.

Operations Officer II $22.41/hr

* What's in it for you?

- Contract for 6 months with the possibility of extension.

- Work with a leading Canadian Bank.

- Ongoing support and training.

- Rotational schedule: M-F 8:15-4:30 , on rotation late shift 10-6/12-8

- Overtime or weekends required: may require some Saturdays on rotation.

- Be part of a great and easy-going team.

- This position is a hybrid position.

* What's the Job?

Culture of department ensures the operations of the entire line businesses on the floor

Personality style: flexible, ownership to make decisions, takes initiative

Candidate Introvert/Extrovert: both would be successful

% of back-office work vs telephone: 95% back-office

This role requires the incumbent to be flexible to meet multiple shift requirements based on business needs. Late shift / Saturdays

* What do you bring to the job?

* Diagnose and resolve hardware/software problems.

* Install/upgrade PC hardware/software when required.

* Ensure customer problems are handled appropriately by utilizing the established

partner problem resolution process both internally and externally when applicable

* Create and/or recognize exceptional service through established programs

* Provide subject matter expertise for internal and external partners within defined area

* Adopt new process and technology improvements

* Coordinate the delivery, installation, implementation and repairs of equipment and technology

* Ensure premises issues are dealt with in a timely manner escalating as required

* Identify equipment needs to streamline procedures/processes and enhance service

* Builds and maintains databases and various programs as required

* Conducts testing of key components within the Business Continuity Management Plans for the unit

* Provide day to day technical support and solutions

* Expense Management

* Project Support

* Managers Handbook Activities

* Creating / Maintaining Standard Operations Procedures (SOPs) nationally

* Qualifications

1.Bilingual - French/English - a must

2. Strong organizational and time management skills

3. Ability to communicate clearly and courteously, willingness to learn

4. Professionalism

5. Ability to work independently and as part of a team

6. Must remain resilient under pressure

7. Capability to independently perform research and make informed decisions

8. Proficiency in Microsoft Office: Word, Excel, Power Point, Access

9. Ability to build and maintain Macros - Excel

10. Computer savvy - Comfortable with computers, monitors, keyboards (to fix issues and provide support)

11. Coordinate the lifting, delivery, installation, implementation and repairs of equipment and technology (Call IT department to fix)


high school required. 2-3 years of work experience

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your need.