Operations Officer II

Industry

Banking

Advert ID

CAN_648092

Location

Montréal

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD22.41/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower has partnered with a leading Canadian Bank. Our client is in search of an Operations Officer II for 6 months.



Operations Officer II $22.41/hr



* What's in it for you?



- Contract for 6 months with the possibility of extension.

- Work with a leading Canadian Bank.

- Ongoing support and training.

- Rotational schedule: M-F 8:15-4:30 , on rotation late shift 10-6/12-8

- Overtime or weekends required: may require some Saturdays on rotation.

- Be part of a great and easy-going team.

- This position is a hybrid position.



* What's the Job?



Culture of department ensures the operations of the entire line businesses on the floor

Personality style: flexible, ownership to make decisions, takes initiative

Candidate Introvert/Extrovert: both would be successful

% of back-office work vs telephone: 95% back-office

This role requires the incumbent to be flexible to meet multiple shift requirements based on business needs. Late shift / Saturdays



* What do you bring to the job?



* Diagnose and resolve hardware/software problems.

* Install/upgrade PC hardware/software when required.

* Ensure customer problems are handled appropriately by utilizing the established

partner problem resolution process both internally and externally when applicable

* Create and/or recognize exceptional service through established programs

* Provide subject matter expertise for internal and external partners within defined area

* Adopt new process and technology improvements

* Coordinate the delivery, installation, implementation and repairs of equipment and technology

* Ensure premises issues are dealt with in a timely manner escalating as required

* Identify equipment needs to streamline procedures/processes and enhance service

* Builds and maintains databases and various programs as required

* Conducts testing of key components within the Business Continuity Management Plans for the unit

* Provide day to day technical support and solutions

* Expense Management

* Project Support

* Managers Handbook Activities

* Creating / Maintaining Standard Operations Procedures (SOPs) nationally



* Qualifications



1.Bilingual - French/English - a must

2. Strong organizational and time management skills

3. Ability to communicate clearly and courteously, willingness to learn

4. Professionalism

5. Ability to work independently and as part of a team

6. Must remain resilient under pressure

7. Capability to independently perform research and make informed decisions

8. Proficiency in Microsoft Office: Word, Excel, Power Point, Access

9. Ability to build and maintain Macros - Excel

10. Computer savvy - Comfortable with computers, monitors, keyboards (to fix issues and provide support)

11. Coordinate the lifting, delivery, installation, implementation and repairs of equipment and technology (Call IT department to fix)



* EDUCATION:



high school required. 2-3 years of work experience



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your need.