Operations Officer II



Advert ID




Job Type




Salary Range

Up to CAD21/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7



Job Description

Manpower has partnered with a leading Canadian Bank. Our client is in search of an Operations Officer II for 6 months.

Operations Officer II $20/hr

* What's in it for you?

- Contract for 6 months with the possibility of extension.

- Work with a leading Canadian Bank.

- Ongoing support and training.

- Rotational schedule: rotational shift: Mon-Fri, 7:30am-9:00pm (Rotational) Sat's 7:30am-8:00pm (Rotational)

- Overtime or weekends required: no

- Be part of a great and easy-going team.

- This position is a hybrid position.

* What's the Job?

* Meet aggressive SLA targets of 6 Hrs for held offerings

* Provide front line service to Dealerships across Canada

* Maintain the business average of inbound calls and meet/exceed the team average

* Work closely with both the Credit/Income, Dealer Relationship Managers & Accounting departments

* Participate in individual focused Monthly Coaching

* Increase customer loyalty by participation in LEI action planning

* Participate in the Summit/R&R program

* Participate in the employee PULSE survey and action planning

* What do you bring to the job?

* Previous experience in administration or customer service role is preferred

* Ability to deliver excellent customer service with skills in listening, problem/conflict resolution and articulate verbal communication

* Excellent communication skills (both oral and written) with demonstrated ability to interact with peers, management, and other departments.

* Demonstrated computer proficiency; thorough knowledge of the Microsoft Office Suite (Outlook, Word & Excel).

* Extremely detail-oriented with time and self-management skills sufficient to plan, prioritize and organize work

* Able to analyze document for accuracy, authenticity and acceptability

* Able to work effectively within a team environment, handle a demanding work load and take on additional tasks and responsibilities.

* Qualifications

- Able to analyze documents for accuracy, authenticity and acceptability

- Attention to detail, highly organized, time management, sense of urgency

- Customer Service or Admin Experience

- Excellent communication skills for relationship mgt. (really important)

- Excellent customer service skills and problem resolution skills

- Proactive and highly motivated individual who can work independently and in a team environment

- Proficient with MS Office (Excel, Outlook, Word)


High school. Post-secondary preferred. 2+ years of experience.

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your need.