Operations Officer III

Industry

Banking

Advert ID

CAN_651273

Location

Markham

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD24.74/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower has partnered with a leading Canadian Bank. Our client is in search of an Operations Officer III for 4 months.



Operations Officer III $ 24.74/hr



* What's in it for you?



- Contract for 4 months.

- Work with a leading Canadian Bank.

- Ongoing support and training.

- Rotational schedule: Mon-Fri, 8:30am - 5:00pm.

- No overtime or weekends required.

- Be part of a great and easy-going team.

- currently work from home but will return to office.



* What's the Job?



* Receives requests from CBCs and commercial customers via fax, email and phone

* Verifies KYC and due diligence on transactions including manual wire payments, funds transfers and stop payments

* Completes investigations (i.e. cheque copies, statement reprints, adjustment disputes, etc.) using various tools such as OPC, WebIR and E-docs

* Actively refer to other business partners within across TDBFG and externally to obtain resolutions to customer and partner inquiries

* Completes other administrative tasks including cheque orders, Express Deposit set-up, address changes, and Bonds of Indemnity

* Submits requests to open additional commercial deposit accounts and account maintenance for business signing authorities

Department Overview



* What do you bring to the job?



* Ability to multi-task and work in a fast paced, high volume environment

* Ensure Service Level Agreements are adhered to at all times

* Ability to work efficiently to meet individual and team driven benchmarks

* Be conscientious and detail oriented in order to mitigate any risk to the bank

* Demonstrate a sense of urgency and commitment to provide quality customer service to both internal partners and customers alike

* Must demonstrate the ability to be resourceful and proactive in their approach to Partner and Customer Problem Resolution

* Strong oral and written communication skills are essential

* Ability to work closely in a team environment

* Understand and apply operating policies and procedures

* Ability to take ownership of a situation

* Ability to quickly learn new systems and applications

* Customer service and Retail Banking/Contact Center experience considered an asset

* Bilingual (French) is preferred



* Qualifications



1.Take Ownership of Tools: where to find and locate these tools, work independently

2. Fast-paced, multi-tasking

3. MS Suites - Word, Outlook, Excel (beginner-intermediate - basic formulas), MS Access (basic)

4. Detail Oriented, Attention to change, adapt to ever changing policies

5. Previous operations officer work (5+ years)

6. Customer service and Retail Banking/Contact Center experience, administrative work



* EDUCATION:



college/university graduate



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your need.