Operations Officer III

Industry

Banking

Advert ID

CAN_648369

Location

Montréal

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD25/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower has partnered with a leading Canadian Bank. Our client is in search of an Operations Officer III for 1 year.



Operations Officer III $ 25/hr



* What's in it for you?



- Contract for 1 year with the possibility of extension.

- Work with a leading Canadian Bank.

- Ongoing support and training.

- Rotational schedule: Mon-Fri, 8:00am-8:00pm

- Overtime or weekends required: no

- Be part of a great and easy-going team.

- This position isn't a remote position.



* What's the Job?



The Money In Operations Support team supports Retail branches and partners, we operate with a strong focus on identifying deficient forms and resolving through further communications with our partners. We support our customers and partners inquiries via telecommunications and written correspondence. Our mission is to deliver on First Time Right, enabling end-to-end service perfection for both customers and partners leading to a Legendary experience for all branches nationally.



The successful candidate is a hardworking and highly motivated individual, who is delivering legendary customer service and looking for an opportunity to learn and develop leadership interpersonal skills.



* What do you bring to the job?



Passion for and outstanding customer service skills

Desire to resolve branches concerns using a Can-Do attitude

Phenomenal teammate & able to work independently with minimal supervision

Advocate change by demonstrating flexibility and constructively support process improvement in the business/department as they occur

- More of a call center environment

- Internal support team (rarely talk to customers if at all)

- Dealing with any kind of support or banking issues

- Ability to verify



* Qualifications



* Bilingual (English and French)

* Excellent communication skills (written &verbal) in both French and English

* Apply active listening skills are essential

* Excellent attention to detail and accuracy

* Basic Computer Skills (MS Office)

* Call Center Experience - 1+ yrs



* EDUCATION:



High school is required, post-secondary/undergrad is preferred.



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your need.