Operations Rep - Banking- Upto 1 Yr contract

Industry

Financial Services

Advert ID

CAN_648135

Location

Toronto

Job Type

Temporary

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Toronto, ON - Regional - (CAN) 305 Milner Avenue Suite 903 ON Toronto , ON M2J 5C2

ContactNumber

416-510-1211

Job Description

What's in it for You?

. Full time hours.

· Up to 12 months temporary assignment.

. Pay Rate of $18/ Hr.



What is the Job?



· Ensure transaction requests are completed compliantly according to business policy with a high degree of competence within defined service levels

. Ensure customer and corporate records are accurately maintained and reconciled in order to minimize firm exposure or risk

. Ensure that client or firm risk is mitigated but reporting anomalies to the Team Manager or Manager.

. Exercise discretion and sound judgment when correcting errors

. Monitor client accounts to ensure that appropriate documentation changes have been made, and correction requests have been completed

. Process various customer and internal requests, transfers and / or conversions (which will vary in dollar amount and difficulty)



2. To ensure a superior level of customer experience and client experience:

. Respond to inbound inquiries from the Call Centers in an informed, efficient manner, within established SLAs

. Efficiently resolve complaints and errors, using proper judgement to refer complex issues or escalations to your Team Manager or Manager.

. Liaise with various support partners such as Compliance or Wealth Operations when needed, to ensure client issues are resolved in a timely manner

. Perform financial corrections and adjustments in client accounts within authorized limits and/or defined approval criteria



3. To actively collaborate with internal staff and support departments to ensure that business needs are met:

. Actively participate in a team learning through active cross-training, developmental and team performance activities including team meetings and coaching sessions

. Obtain and forward necessary documentation to customers and / or other departments to ensure transactions are completed efficiently and accurately

. Pro-actively investigate and follow up on inquiries or escalations and refer to Team Manager or Manager as necessary

. Collaborate with Call Centers or other partners across the Bank to ensure client request are responded to effectively and efficiently.

. Provide reports and statistical information to management and / or other departments as required



What Do You Bring to the Job?

* CSC is an asset

* Strong communication skills to effectively provide detailed information to various departments.

* Exercise sound judgment in the prioritization of workload.

* Adhere to processing deadlines (within established SLA), such that customer satisfaction / processing efficiency levels are met, and maintained.

* Must be able to manage multiple interruptions from staff, other departments, branches etc, while at the same time maintaining his / her workload.

* Must be able to rapidly respond to inquiries in an intelligent and informed fashion.

* Ability to handle conflicting priorities, aggressive delivery or problem resolution lead time and highly valuable, highly sensitive customer relationships.







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Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.