Outbound CSR Gurus


Call Center and Customer Service

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Branch Information

Corona, CA - (USA) 1260 Hamner Avenue Suite E CA Norco , CA 92860

Branch Phone Number


Job Description

Hours: 12-8:30pm

Rotating Days Off

* To increase sales and revenue by making calls on behalf of the organization to current, lapsed, and prospect customers through an auto dialer.

* Make up to 120+ calls per day on campaign offers

* Maintain records of customer interactions, recording details including the actions taken

* Provide information about services and products, accurately enter orders and obtain details of service requests

* Answer incoming calls as needed

* Make follow up calls/call backs to customers

* Update existing customer information into system

* Maintain Key Performance Indicators (KPI's) as required on a daily basis

* Follow TCPA guidelines


* Must be able to type 45 wpm

* Minimum of 2 years of previous experience handling inbound and outbound calls, telemarketing, inside sales and/or telesales

* Must display an assertive and positive behavior and have the ability to multi-task. (This is not an option but a requirement).

* Must have excellent verbal and written communication skills, which includes the use of proper telephone etiquette

* Must be computer literate with knowledge of Word, Excel, Outlook

* Must be able to sit for long periods of time

* Must be flexible with work schedule: Willing to work evenings, weekends, and holidays

* Prior knowledge working with Five9 Cloud Contact Center is a plus but not required

* Must successfully pass background check (required, not optional)