Job Description
Parts and Service Administrator
This is a full-time position and pay will be competitive based on education-level and experience.
Parts Department Responsibilities:
* Match POs to invoices and packing slips for assigned Branches and review branch paperwork
* Post incoming parts ordered on stock POs
* Process purchase order price changes and perform regular reconciliations
* Communicate with vendors as needed for information to resolve any problems with invoices
* Post inventory price changes for all branches for major vendors for all branches
* Review allocated inventory report for outdated orders and research/resolve with parts staff
* Review Open PO and Open Special-Order reports for outdated orders
* Generate stock and miscellaneous purchase orders for parts department as required
Service Department Responsibilities:
* Track and adjust technicians' time and monitor hours on repair orders for shop
* Assist service manager with the scheduling for shop and service trucks
* Assist service manager with assigning jobs to bays and assigns techs to jobs based on abilities.
* Open and close repair orders for in-shop work
Administrative Responsibilities:
* Respond to incoming phone calls and assist the customers or direct to the proper individual
* Greet all customers and assist with serving them
* Contact customers to obtain required PO numbers
* Generate invoices for parts and service transactions
* Finalize and process cash and credit card payments for parts and repair orders
* Complete accounting activities in accordance with STS procedures including cash register balancing, deposit preparation, petty cash tracking, etc.
* Submit payroll for all branch personnel for manager approval and handle PTO, absenteeism, and tardiness using STS forms and procedures
* Assist with inside sales and marketing. Follow-up with customers on completed jobs and parts orders, and potential additional orders or service work
Qualifications
* Strong Customer Service and Computer Skills are a must!
* Experience with Microsoft Office Suite is needed
* Experience with CDK or a comparable Dealer Management System a plus
ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.