Peoples Services Administrator $18.00/hr

Industry

Human Resources and Personnel

Advert ID

USA_605940

Location

Boise

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD18.00/hr

No. of Openings

1

Branch Information

Boise, ID - (USA) 1109 West Main Street Suite 230 ID Boise , ID 83702

ContactNumber

208-375-8040

Job Description

Responsibilities and Tasks:

* Respond to Customer Requests and Inquiries

* Receive requests from customers through ServiceNow (case management tool) or other communication method such as, telephone, email, or walk-in

* Enter request into tracking program, as appropriate

* Utilize PeopleNow and knowledge articles or research and troubleshoot requests as needed to provide answers and clarification to improve first call resolution

* Maintain Personnel and Organizational Records

* Refer to Standard Operating Procedures and policies for the applicable process to ensure accuracy when processing

* Escalate issues to service managers or other appropriate party, as needed

* Update the relevant People Services system of record with applicable information

* Administer the employment verification process and employment data tracking, including work authorization

* Facilitate position management and new-hire processing in the HRIS tool

* Hire and maintain non-employee workers

* Provide support to employee programs as needed (service awards, company store) (NA only)

* Coordinate and schedule interviews

* Facilitate performance plan support

* Maintain Company and Worker Data Processes

* Facilitate hiring actions and support/process personnel changes in People systems

* Coordinate interfaces to vendors, administer billing for benefits / insurance/CBC/DT as appropriate



Education:

* Required

o High School Diploma General Studies or High school equivalency diploma (such as the GED)

* Preferred

o Bachelors Degree or equivalent experience Business Human Resource Management

o Certification or mastery training in SAP (HR SCM), Success Factors, and/or SharePoint



People Services Skills and Qualifications:

* Excellent communication skills (writing and verbal) and the ability to communicate with team members and management at all levels in the company.

* Demonstrated organizational skills/ time management and prioritize a high-volume workload and the ability to multitask to meet deadlines in a fast-changing environment.

* Demonstrated customer service orientation and skills, with the ability to interact with a wide variety of people in a professional manner.

* Strong attention to detail and quality, with the ability to work effectively in a team environment.

* Demonstrated ability to deal and work with worker and company related confidential information.

* Proficiency with Microsoft Office (Excel, Word, Outlook) .

* Basic knowledge of SharePoint.

* Experience with SAP ERP HCM (Enterprise Resource Planning, Human Capital Management) software (helpful but not required).

* Problem-solving and analytical skills

* Experience in Human Resources or a Customer Service Center or Shared Service Center environment.

* Experience with claims processing (preferred).

* Ability to learn processes quickly in a virtual environment and able to be self-sufficient by leveraging SOPs and other tools to complete work

* Willing to work virtually and move back to a work site location when needed