Portugese Bilingual Live Operations Associate - Gaming

Industry

Leisure and Sport

Advert ID

CAN_588960

Location

Toronto

Job Type

Temporary

Hours

Full-Time

Salary Range

Up to CAD17/hr

No. of Openings

1

Branch Information

Toronto, ON - Regional - (CAN) 305 Milner Avenue Suite 903 ON Toronto , ON M2J 5C2

ContactNumber

416-510-1211

Job Description

What's in it for You?



· Full time hours

. To be permanent role after successful completion of 6 months probation



What is the Job?



· Responsible for providing support to the on-line gaming community for all issues and ensuring all accounts are properly monitored and managed.



Ticket Management

. Answering on line tickets from the support center across multiple games and/or departments (CrossFire, Billing, Accounting, Etc)

. Conducting research on game issues, reviewing the evidence the players submit, looking into event rewards queries

. Analyzing bug reports submitted by players; confirm if there is an issue and report to QA

. Troubleshooting technical issues with players until successful resolution is in place, documenting the solution for future similar issues

. Reviewing evidence on violation reports; based on findings, take the necessary action with the account including suspensions and escalations

. Suspending player accounts; inform player of issue and suspension time line

. Conducting account verification for customers that have a lost account or scammed accounts



Game Monitoring and Reporting

. Monitoring of the CCU graph to determine if there are any issues with the game or website

. Regularly playing game to ensure it is properly working for the user

. Monitoring Discord and the game forum to see if any issues/concerns arise from players

. Compiling data from various sources and provide to Producers, Leads and QA in order to resolve issues/concerns or share feedback from players

. Assisting QA in testing of games and events to ensure functionality as intended



Marketing/Communication

. Making announcements such as game issues, events, maintenance schedule using a variety of mediums (Social Media, Forums, Discord, In-Game Announcement System)

. Engaging players via forums and Discord regarding feedback and offer information on game updates

. Answering basic questions related to the game via social media, Discord, forum or in game

. Hosting and participating in game master events, live streaming on Twitch TV and gaming YouTube

. Participating in live in-person events and conventions, meeting face to face with players in a social setting and helping to administrate matches



What Do You Bring to the Job?



. 1 to 2 years of previous customer service experience is required

. Excellent written and verbal communication skills in English & Portuguese is required

. Experience in the gaming industry is a strong asset

. Passion for on-line gaming is a strong asset

. Excellent written and verbal communication skills in English are required

. Technically proficient with the Microsoft Office Suite

. Ability to interpret and empathize with customer needs

. Basic understanding of computer hardware/software

. Team oriented with solid interpersonal skills

. Ability to actively respond to issues and provide quick, timely resolution

. Fluency in other languages a strong asset



Select APPLY NOW to hear from a recruiter within 24 hours.



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Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.