Product Support Specialist


Call Center and Customer Service

Advert ID




Job Type




Salary Range

Up to USD14.00/hr

No. of Openings


Branch Information

Evansville, IN - (USA) 915 N. Green River Road IN Evansville , IN 47715



Job Description

We are currently recruiting for a Product Support Specialist. This role will start as a work from home opportunity but will end up reporting to the office. This position can either work 8am - 4:30pm, Monday - Saturday, 40 hours per week or be part-time/ 20 hours a week role with a set schedule. The pay for this position will start at $14 and hour and has the opportunity for pay increases pending performance. If you are interested in helping consumers with infants, go to, click sign up, fill in your information, attach a resume and call me at 812.429.7321


* Collect customer complaint information in a compliant and timely manner in order to meet applicable regulatory requirements

* Manage personal productivity, accuracy and quality to achieve personal and departmental performance goals

* Effectively handle customer contacts by identifying customer needs/concerns and provide accurate product information to maintain positive customer relationships

* Follow policies and procedures in accordance with FDA regulations as it relates to medical events and product safety.

* Must deliver high quality work with strong attention to detail to ensure data accuracy and compliance with departmental Standard Operating Procedures and Work Instructions

* Projects as assigned by management


* BS or BA Degree preferred

* Designated remote work space, to create an office-like environment conducive to productivity expectations

* High Speed Internet Service

* Personal Computer/laptop with camera capabilities for virtual interviewing and initial training

* Minimum of 2 years of working experience in a customer-oriented field

* Experience in diversified customer contacts preferred; i.e. phone, email, chat and social media

* Effective and efficient problem solving skills. Able to listen to understand, review, analyze, interpret and provide solutions

* Excellent writing and grammar skills are required

* Strong organizational, time management, interpersonal, and computer skills with attention to details

* Must be proficient in a variety of computer programs, ability to work in several different systems at once with the capability to learn quickly and apply new functions to daily work

* Strong work ethics with good attendance record; dependable and trustworthy

* Self-motivator; ability to work independently and take initiatives

* Positive team player; works well with others, considers other's perspectives to provide constructive solutions

* Capability to adjust quickly to changing priorities, guidelines and processes in a dynamic contact center environment

* Strong desire to assist consumers with attentiveness, patience and genuine sincerity

* Open to feedback and coaching; apply learnings for continuous improvement

* Contact Center operates Monday- Saturday 8-4:30p CST. Variable shifts and part-time opportunities available. 812.429.7321