Product Support Specialist

Industry

Call Center and Customer Service

Advert ID

USA_531302

Location

Evansville

Job Type

Temporary

Hours

Full-Time

Salary Range

Up to USD14.00/hr

No. of Openings

1

Branch Information

Evansville, IN - (USA) 915 N. Green River Road IN Evansville , IN 47715

ContactNumber

812-474-7485

Job Description

We are currently recruiting for a Product Support Specialist. This role will start as a work from home opportunity but will end up reporting to the office. This position can either work 8am - 4:30pm, Monday - Saturday, 40 hours per week or be part-time/ 20 hours a week role with a set schedule. The pay for this position will start at $14 and hour and has the opportunity for pay increases pending performance. If you are interested in helping consumers with infants, go to www.manpower.com, click sign up, fill in your information, attach a resume and call me at 812.429.7321



Responsibilities:

* Collect customer complaint information in a compliant and timely manner in order to meet applicable regulatory requirements

* Manage personal productivity, accuracy and quality to achieve personal and departmental performance goals

* Effectively handle customer contacts by identifying customer needs/concerns and provide accurate product information to maintain positive customer relationships

* Follow policies and procedures in accordance with FDA regulations as it relates to medical events and product safety.

* Must deliver high quality work with strong attention to detail to ensure data accuracy and compliance with departmental Standard Operating Procedures and Work Instructions

* Projects as assigned by management



Requirements:

* BS or BA Degree preferred

* Designated remote work space, to create an office-like environment conducive to productivity expectations

* High Speed Internet Service

* Personal Computer/laptop with camera capabilities for virtual interviewing and initial training

* Minimum of 2 years of working experience in a customer-oriented field

* Experience in diversified customer contacts preferred; i.e. phone, email, chat and social media

* Effective and efficient problem solving skills. Able to listen to understand, review, analyze, interpret and provide solutions

* Excellent writing and grammar skills are required

* Strong organizational, time management, interpersonal, and computer skills with attention to details

* Must be proficient in a variety of computer programs, ability to work in several different systems at once with the capability to learn quickly and apply new functions to daily work

* Strong work ethics with good attendance record; dependable and trustworthy

* Self-motivator; ability to work independently and take initiatives

* Positive team player; works well with others, considers other's perspectives to provide constructive solutions

* Capability to adjust quickly to changing priorities, guidelines and processes in a dynamic contact center environment

* Strong desire to assist consumers with attentiveness, patience and genuine sincerity

* Open to feedback and coaching; apply learnings for continuous improvement

* Contact Center operates Monday- Saturday 8-4:30p CST. Variable shifts and part-time opportunities available.

www.manpower.com 812.429.7321