Quality Performance and Training Specialist


Community Services

Advert ID



Eastern Tulsa

Job Type




Salary Range

USD40000.00-60000.00 per year

No. of Openings


Branch Information

Tulsa, OK - (USA) 4629 West Kenosha Street OK Broken Arrow , OK 74012



Job Description

Quality Performance and Training Specialist

Please send cover letter and resume to Rachel Hutchings, Executive Director, at


The QPT Specialist conducts analysis of workforce activities for the Tulsa Area Workforce Development Board (TAWDB) to evaluate compliance with policies and procedures and adherence to contract requirements. This position is also responsible for staff training and development. Responsibilities include extracting data from case management systems, matching administrative records across large datasets, conducting program evaluation, creating reports based on strategic goals and programmatic needs, reviewing policies and procedures, providing technical assistance, assisting with data validation, and communicating data implications to stakeholders.


* Manage and conduct analysis of workforce activities; uses statistical sampling, auditing and observation of work in progress to evaluate compliance with policies and procedures and adherence to contract requirements.

* Prepare reports for dissemination, identify areas for improvement, and effectively communicate findings and recommendations to management and appropriate staff.

* Formulate teaching outlines and determine instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.

* Prepare lesson plans, materials and supplies to meet and deliver to a diverse learning population.

* Select or develop teaching aids, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.

* Maintain accurate records, including development of an organizational training plan, training schedules, attendance and documentation of staff's successful completion of the course work.

* Conduct periodic internal reviews of WIOA participant files to ensure proper processes and procedures are followed.

* Conduct weekly data entry audits to ensure effectiveness, efficiency and consistency throughout the WIOA program work sites.

* Communicate audit results to each WIOA Career Navigator and the Workforce Strategy Analyst and EO Officer.

* Maintain records and documentation of audit reviews.

* Review SOPs and regular business practices; make recommendations for improvement when necessary.


* Ability to meet deadlines while working in a fast-paced environment

* Ability to prioritize and respond to requests for assistance as required

* Ability to establish positive working relationships with partners and contractors

* Ability to gather information, analyze, articulate and present solutions for complex problems

* Knowledge of laws, legal codes, and government regulations

* Must possess strong data entry and statistical compilation and analysis skills

* Proficiency with Microsoft Office products and various software programs

* Ability to work in a team environment

* Excellent interpersonal skills and customer-service orientation


Education: Bachelor's Degree

Experience: Three years relevant work experience, working knowledge of WIOA, TAA, TANF, SNAP, ES/UI and all applicable local Workforce Service programs. Familiarity with applicable federal, state and local laws and regulations required.