REMOTE Patient Service Representative


Health and Safety

Advert ID




Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

Madison, WI - (USA) 4656 East Washington Avenue WI Madison , WI 53704



Job Description

Patient Service Representatives needed at a large company! Successful candidates will have the below qualifications, internet (speed will be tested) and a resume to be considered. This is a REMOTE role- Must be organized and have time management skills.


Position requires Customer Service experience and the ability to input data accurately into computer system. Medical office or medical scheduling knowledge a plus. Must be detail oriented with good interpersonal and customer service skills. Assists/directs patients with questions and inquiries. Works under the daily supervision of the Team Lead or Supervisor.


Obtains current patient information from established and new patients. Accurately enters/updates patient information in scheduling system. Identifies payer source, and verifies insurance eligibility. Assists patients with completion of paperwork when necessary. Reviews Scheduling System for needed updated demographics and consent forms. Schedules appointments. Identifies patients by date of birth and name in computer system. Creates new account if patient not in the system. Schedules and re-schedules appointments as needed. Routinely demonstrates superior customer service skills. Answers telephone in a timely and polite manner, preferably within three rings. Communicates with customers in a courteous, professional, cooperative and mature manner. Accurately takes messages and conveys information to recipient. Transfers call to physicians and nurses when medically indicated. Protects/observes patient confidentiality per policies and procedures. Accurately imports registration documents into patient's electronic health record.

QUALIFICATIONS High School Diploma or equivalent Communication Skills Bilingual preferred Ability to effectively interact with physicians, patients and other staff members. Demonstrates knowledge of proper, safe, efficient usage of current office equipment/software. Medical office or medical scheduling knowledge

REQUIRED SKILLS Active listening skills

Ability to navigate multiple various computer systems

Ability to type 30+ WPM

Ability to work in an environment with little supervision needed

Ability to use Microsoft office applications such as Word, Excel and Outlook

Ability to work in a moderately noisy, fast pace and changing environment