Remote Customer Service/Sales

Industry

Call Center and Customer Service

Advert ID

USA_538115

Location

Phoenix

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD16.00/hr

No. of Openings

1

Branch Information

Phoenix, AZ - West - (USA) 221 East Indianola Avenue AZ Phoenix , AZ 85012

ContactNumber

480-824-7976

Job Description

Manpower Group is hiring for home-based call center customer service/sales position paying $16.00 per hour. These positions are remote positions with daytime weekday schedules . YOU MUST RESIDE IN THE STATE OF ARIZONA TO BE CONSIDERED.



Call Center Representative duties and responsibilities

* Manage inbound and outbound customer calls in a timely manner

* Identify customers' needs and wants, give your best to clarify information

* Research every issue and provide solutions to them

* Upsell additional products and services as needed

* Recognize opportunities to upsell our products and services

* Follow our company's communication "scripts"

* Keep records of all conversations in our call center database in a comprehensible way

* When assigned, attend educational seminars

* Build strong relationships with customers

* Follow our customer engagement strategy

* Meet qualitative and quantitative targets

Call Center Representative requirements

* Previous experience in a customer support role

* Track your own work on a daily basis and compare to benchmarks

* Strong phone and verbal communication skills

* Excellent listener

* Adaptable to different personality types

* Familiarity with CRM technology

* Customer focus

* Ability to multi-task

* Set priorities

* Excellent time management skills

* High school degree