Remote Customer Service representative

Industry

Call Center and Customer Service

Advert ID

USA_607725

Location

Eastern Tulsa

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212

ContactNumber

414-312-5144

Job Description

Manpower Group is looking for Customer Service Representative (Remote).



What is in it for you?

* Pay rate: $ 15.00/ hr

* Hours/Wk:40.00 Days/Wk:5

* Temp-to-Perm

* Preferably with at least 6 months experience



What will you do?

* Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.

* Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner.

* Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.

* Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.

* Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

Qualifications

* High school diploma or G.E.D.

* Experience working with organizational functions and personnel

* Experience working with fax machines, computer software, and telephone technology

* Experience working with and skilled in the use of help desk software