Remote Membership Specialist


Call Center and Customer Service

Advert ID



Winston Salem

Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

Raleigh - Durham NC Area - (USA) 430 Davis Drive Suite 100 NC Morrisville , NC 27560



Job Description

Do you have Medical Membership Enrollment Experience?!

If so, Manpower is looking for you to join our client in the Winston Salem area! This is a remote position but MUST be local to the Winston Salem, NC area.

Pay: $17.60

M-F 8am-5pm, Contract Position

MUST HAVE PREVIOUS Membership Enrollment experience!

Job Description:

* Process new member enrollments, member change requests and terminations. May handle some non-standard enrollments.

* Perform standard and moderate complexity group level enrollment for health and ancillary products.

* Maintain membership records.

* Address standard issues related to the administration of eligibility of subscribers/members based on federal/state guidelines and external and internal governing agencies.

* Process billing inquiries and reconciliation. Research billing errors and perform or initiate reverse transactions as necessary.

* Research and respond to enrollment errors by telephone or in writing, communicate errors, corrective actions being taken, and/or policies and procedures being enacted.

* Receive and place telephone calls to answer questions or obtain information relating to membership and enrollment, group/individual records, and group/individual contracts. Handle general billing and enrollment inquiries from brokers, benefits administrators, and members.

* Process back-end error reports for electronic enrollment.

Hiring Requirements

* High school diploma or GED

* 1 year of related experience.

Hiring Preferences

* Prior experience with Power MHS, Billing, Magic, Service First, Seibel, MACESS, Amisys, and/or Mobius preferred.

* Prior experience with customer service in accounting, billing, banking or similar environment.

* Experience in health insurance field.

* Experience using Microsoft Office products.

* Able to format errors in excel or HTML

* Excellent attention to detail

* Excellent problem solving and research skills

* Reconciliation skills

* Commitment to high quality customer service

* Excellent verbal and written communications skills

* Ability to prioritize work and manage time effectively

* Ability to work both in teams and independently

* Strong analytical and problem-resolution skills

* Ability to adapt in a fast-paced environment and deal effectively with all customers

* Must be dependable, organized and flexible

* Experience in health insurance field.

* Self-motivated

* Set-up to work from home

* Experience using Microsoft Office products

* Excellent problem solving and research skills

* Analytical skills

* Excellent verbal and written communication skills

* Ability to work in a team or independent environment

* Flexible, dependable and organized

* Accepts constructive feedback and coaching.