Remote Membership Specialist

Industry

Call Center and Customer Service

Advert ID

USA_615308

Location

Winston Salem

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Raleigh - Durham NC Area - (USA) 430 Davis Drive Suite 100 NC Morrisville , NC 27560

ContactNumber

855-591-7454

Job Description

Do you have Medical Membership Enrollment Experience?!

If so, Manpower is looking for you to join our client in the Winston Salem area! This is a remote position but MUST be local to the Winston Salem, NC area.



Pay: $17.60

M-F 8am-5pm, Contract Position



MUST HAVE PREVIOUS Membership Enrollment experience!



Job Description:



* Process new member enrollments, member change requests and terminations. May handle some non-standard enrollments.



* Perform standard and moderate complexity group level enrollment for health and ancillary products.



* Maintain membership records.



* Address standard issues related to the administration of eligibility of subscribers/members based on federal/state guidelines and external and internal governing agencies.



* Process billing inquiries and reconciliation. Research billing errors and perform or initiate reverse transactions as necessary.



* Research and respond to enrollment errors by telephone or in writing, communicate errors, corrective actions being taken, and/or policies and procedures being enacted.



* Receive and place telephone calls to answer questions or obtain information relating to membership and enrollment, group/individual records, and group/individual contracts. Handle general billing and enrollment inquiries from brokers, benefits administrators, and members.



* Process back-end error reports for electronic enrollment.



Hiring Requirements



* High school diploma or GED



* 1 year of related experience.



Hiring Preferences



* Prior experience with Power MHS, Billing, Magic, Service First, Seibel, MACESS, Amisys, and/or Mobius preferred.



* Prior experience with customer service in accounting, billing, banking or similar environment.



* Experience in health insurance field.



* Experience using Microsoft Office products.



* Able to format errors in excel or HTML



* Excellent attention to detail



* Excellent problem solving and research skills



* Reconciliation skills



* Commitment to high quality customer service



* Excellent verbal and written communications skills



* Ability to prioritize work and manage time effectively



* Ability to work both in teams and independently



* Strong analytical and problem-resolution skills



* Ability to adapt in a fast-paced environment and deal effectively with all customers



* Must be dependable, organized and flexible

* Experience in health insurance field.

* Self-motivated

* Set-up to work from home

* Experience using Microsoft Office products

* Excellent problem solving and research skills

* Analytical skills

* Excellent verbal and written communication skills

* Ability to work in a team or independent environment

* Flexible, dependable and organized

* Accepts constructive feedback and coaching.