Repair Technician



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Branch Information

Manpower CORE 100 Manpower Place , WI 53212



Job Description

Role : Repair Technician

Mon-Sat 10am-8pm & Sun 12pm-6pm - Full time schedules (40 hours)

Pay: $16.25/h

Our team of expert Repair Technicians keep our customers connected by engaging with customers to explore device issues, repairing mobile devices, and determining warranty adjudication. You'll work inside a retail store and be the face of operations delivering our award-winning personalized customer resolution experience, while serving as a technical support resource to other technicians.

Primary Job Accountabilities / Responsibilities

* Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics.

* Engage with and assess customer device needs to deliver outstanding service.

* Resolves customer issues relating to equipment problems, including but not limited to operational, maintenance and repair aspects of equipment.

* Repairs smart phones by utilizing tools and processes to triage, determines most effective method to repair, then repairs the device.

* Meet or exceed key performance objectives including service and repair metrics.

* Manage repair inventory involving new parts, recording inventory volumes and tracking part utilization.

* Perform various inventory tasks such as counting and monitoring inventory levels.

* Completes regular technical and non-technical coursework in curriculum path within the required time frames, including device certifications and required skill certifications (initial coursework as well as ongoing training)

* Demonstrate values in all interactions.