Reporting Analyst

Industry

IT

Advert ID

CAN_608055

Location

North York

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Alberta Complex - Professional - (CAN) 10031 101 Street NW (Professional) AB Edmonton , AB T5J 0H9

ContactNumber

780-420-0110

Job Description

Manpower is currently seeking a Customer Care Reporting Analyst for a contract with a major pipeline client in North York, ON. Don't wait… Apply today!



Location: North York

Length of Assignment: 12 months with possibility of extension

Schedule: Monday to Friday, 40 hours/week, Hybrid model (3 days on site, 2 days remote)



Will you be doing?

- Support all Customer Care Operations and Development functions (Digital Channels, Billing, Collections and Call Centre) with improvements in operational reporting and analysis.

- Work with team leads to drive improvements in operational reporting. Convert existing management reporting packages into more insightful information using new tools (e.g. Power BI etc).

- Develop new management reporting framework to support Customer Care management team in making informed decisions.

- Assemble new reporting requirements on improvements in overall productivity, channel shift and customer satisfaction.

- Assist in implementation of changes in business processes and rules based on analytics.

- Work closely with IT and business support groups to identify requirements for more robust data access for ad hoc analysis and reporting

- Prepare, analyze and distribute various monthly and quarterly reports for Customer Care team



What do you bring to the job?

- University graduate or combination of formal education and work experience

- 3-5 years of analytical experience

- Demonstrated ability to manage/analyze large volumes of data to provide insight. Must be numerically oriented with ability to critically think through issues using data.

- Proficient in Microsoft Office Suite proficiency, i.e. EXCEL, WORD, Access, PowerPoint, Power BI

- Skilled in SAP Analytics suite (Business Objects, Crystal Reports)

- Ability to read/write in both SQL and Python programming languages

- Strong interpersonal and communication skills (both written and oral)



If interested, please email your resume directly to [email protected] or call 403.479.0681



In addition to gaining valuable experience with industry leading companies, Manpower rewards associates with:

* Weekly pay via direct deposit

* Medical, Dental, and Life Insurance benefits

* Vacation and General Holiday Pay

* Complimentary access to Manpower's online university with over 5000 courses

* Referral bonus program



Manpower would like to thank all applicants for their interest; however, due to the number of individuals applying to positions at Manpower, only successful applicants will be contacted. All other resumes will be retained for future opportunities.



Manpower is dedicated to building a diverse workforce that reflects the diversity of Canada. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity access our services and programs. We encourage all to participate in our staffing and workforce development opportunities, including people of any ethnic or national background, religion, sex, sexual orientation, gender identity, Indigenous Peoples and persons with disabilities.

To learn more about the changing world of work, please visit our website at www.manpowerab.com, like Manpower Alberta on Facebook, follow us on Instagram @manpower_alberta, and follow us on Twitter @ManpowerAB