SAP Customer Service Analyst



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Branch Information

Toronto, ON - Regional - (CAN) 305 Milner Avenue Suite 903 ON Toronto , ON M2J 5C2

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Job Description

Our client, a world class CPG manufacturer is looking for an experienced Customer Service Analyst to work at their head office located Downtown Toronto.

The Customer Service Analyst will be the primary point of contact for customer Replenishment. The role is critical to developing a high quality relationship with this supply chain driven customers, and plays a vital internal role supporting sales growth and driving operational while working collaboratively with Supply and Demand Planning and Customer Development. The analyst is responsible for managing the process of order to cash including the validation & execution of incoming customer orders.

Position Responsibilities

* Validate & execute orders for quality data including product files, SAP master & customer data, pricing discrepancies, order date alignment for truckload consolidation, etc.

* Direct contact to customer replenishment buyer. Establish and maintain a positive relationship in problem resolution. Work with Customer Service Manager to identify possible improvements to help leverage capabilities.

* Links closely with CPFR, demand planning and customer development to identifying gaps for seamless order execution.

* Ongoing reviews with Customer Development on upcoming promotions, critical stock issues, cut information on sales orders.

* Run SAP reports to identify incomplete sales orders, required data maintenance, sales volume, on-time adherence, etc.

* Utilize customer web based information site for order tracking, order receipt, etc.

Education and experience:

* Bilingual - fluency in French and English

* Undergraduate degree in Logistics or Business related fields

* Experience: 2-5 years of relevant Sales / Logistics / Supply Chain Planning.

* SAP Experience is an asset

* APICS Certification or retail Supply Chain Certification a plus


* Strong interpersonal skills and leadership ability

* Strong Microsoft Excel skills

* Demonstrated ability to work collaboratively with cross-functional teams

* Strong planning, project management skills.

* Strong internal/external customer centric focus

* Good communication skills, written/oral

If this is what you see for yourself, and you meet the above qualifications, please reply to this ad with a copy of your Resume.

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.