Sales/Customer Support $18.50/hr

Industry

Call Center and Customer Service

Advert ID

USA_618428

Location

Meridian

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD18.50/hr

No. of Openings

1

Branch Information

Boise, ID - (USA) 1109 West Main Street Suite 230 ID Boise , ID 83702

ContactNumber

208-375-8040

Job Description

Training is for 4 weeks from7a-4p MST M-F



ESSENTIAL FUNCTIONS:

* Demonstrate strong safety awareness and leadership to Identify potential customer growth opportunities for sales.

* Expand awareness to educate, ask for referrals, identify new opportunities and develop account intelligence

* Upsell and cross-sell all product offerings available in the specific market

* Handle daily calls effectively while adhering to assigned schedules

* Manage inbound emails and cases effectively

* Hold professionally engaging conversations over the phone and via e-mail

* Coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely fashion. Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries & issues for all customers.

* Heavy emphasis on inbound calls with target of "0" missed.

* Be aware of competitor activities in the region and assess opportunities for business development.

* Work to revenue targets and KPI's as set by Supervisor.

* Establish a quality relationship with all other Sales positions and leaders as needed.

* Develop sales strategies to capitalize on inbound call wins and volume growth.

* Keep up to date with industry news to identify opportunities for new business.

* Maintain a comprehensive knowledge of all USS products and services.

* Produce quotes and orders through Salesforce.com

* Document sales activities and leverage business intelligence through Salesforce.com; Know the key steps of projects and project management

* Ability to navigate Salesforce.com effectively and efficiently

o Adding: Projects, Contacts, Accounts, other applicable data entry

* Champion, demonstrate, and uphold our values: Easy, Safe, & Clean.

* Perform other duties as required by management.

* Demonstrate desire to succeed and win with a positive and professional attitude as well as grow career opportunities



SKILLS:

* Strong PC proficiency (Microsoft Office, CRM, etc.)Industry knowledge: Ag, Industrial, Construction, Residential, Gov., commercial

* Customer Care and Sales Experience, including Customer Relationship development

* Ability to solution sell through value alignment to differentiate USS offerings from the competition

* Prospecting / Cold Calling / Referral generation

* Customer Service

* Teamwork with all sales channels and operations

* Lead Sourcing

* Closing and Negotiating

* Time Management

* Organization

* Excellent follow up skills (leads, issue resolution, etc.)

* Strong written and verbal communications

* Decision Making and Problem Solving

* Other required skills: Meeting Sales Goals, Motivation for Sales, Territory Management, Presentation Skills, Performance Management, Building Relationships, Emphasizing Excellence, Negotiation, Results Driven, Safety Champion, Sales Planning, Managing Profitability, Salesforce.com proficiency



EDUCATION/EXPERIENCE:

* High School Diploma, GED or equivalent combination of education and experience

* 3 years of related sales or customer experience preferred.

* Proven track record of building business and hitting sales targets.