Sales/Customer Service - Hand Raiser - Call Centre

Industry

Call Center and Customer Service

Advert ID

CAN_532730

Location

Niagara

Job Type

Temporary

Hours

Full-Time

Salary Range

Up to CAD16.54/hr

No. of Openings

1

Branch Information

Regina, SK - (CAN) 2010 11th Avenue 7th Floor, Office #754 SK Regina , SK S4P 2G3

ContactNumber

306-791-8730

Job Description

Manpower is actively looking for candidates with Facebook, Twitter, Instagram, Snapchat and other social media experience. (Customer Service Call Center/Sales experience preferred). This will be a Work From Home position to start. Once the office has re-opened from COVID guidelines, you must be able to work from the office in St. Catharine's. (Therefore must have reliable transportation).



The candidate will help support and expand self serve advertising customer base. They will also need to demonstrate the value of social media advertising solutions and provide support for all self service products. The team will perform chat, email and phone support for small and medium companies from North America that advertise on Facebook. They will provide product and basic tool support to improve their experience and drive higher spend.



* The hours of operation for the center operates 24 hours a day 7 days a week so candidates must be available to be scheduled at anytime during this period.

* Duration: 12 months contract with possibility of extension (full time work)

* Hourly Pay Rate: $16.54



Basic Qualifications:

-HS Diploma or GED Min 1-yr customer service

-Prefer experience working in a sales environment with sales targets or quotas

-Superior written and verbal communication skills

-Familiarity with online advertising products

-Ability to work all shifts as required (including holidays); the facility runs 24X7

-PC skills and keyboarding skills

-Experience using social media



Professional Skill Requirements:

-High level of professional customer service and sales mindset, passion for driving sales through adoptions and spend

-Ability to multitask and work under pressure



-Superior communication skills verbal, written, and listening skills

-Flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer

-Strong analytical and decision making skills that demonstrate good judgment.

-Demonstrate speed, agility, critical thinking, and problem solving skills in their work.



What can you expect?

-Free onsite parking

-Spacious work stations with updated technology platforms and equipment

-Supportive environment to assist with individual success

-Complimentary coffee, tea and hot chocolate bar

-A sense of community! We pride ourselves on our inclusive, open, and engaging work environment



This role supports our client's self-service advertising customer base through chat, email and phone support.

Duties will include:

-Support and expand social media self-serve advertising customer base

-Demonstrate the value of advertising solutions and provide support for all self-service products to improve their experience

-Receive and log internal and/or external customer problem/request/issues ensuring accurate documentation

-Perform troubleshooting/problem identification following defined procedures to resolve correctly

-Develop and maintain knowledge of advertiser -specific business environment

-Perform follow-ups on incidents with advertiser to ensure customer satisfaction



At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.



If you have the qualifications and are excited to become a part of this amazing team, apply now!