Scheduling Coordinator (Consultative Customer Service)


Call Center and Customer Service

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Branch Information

Los Angeles, CA - Metro - (USA) 15821 Ventura Blvd Suite 148 CA Encino , CA 91436



Job Description

If you have at least 3 years' experience of consultative customer service in a fast - paced environment text:

(310) 245 - 4321

If working for a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors interest you, please read on!

Manpower is hiring for a Scheduling Coordinator that will work in a high - paced environment You will be the first point of contact after the sale for all customers. You will serve as the liaison between the customer, sales rep, and the consultants ensuring a smooth onboarding experience.

What is in it for you:

* Located in Torrance, CA

* Competitive Pay Rate of $25/hr.

What you will be doing:

* Maintaining product knowledge and necessary training paths to ensure accuracy in scheduling processes.

* Reviewing sales orders for assigned projects to ensure accuracy and adherence to mandatory guidelines. Working with Order Validation and Sales to resolve any issues.

* Verifying budget, planned hours and milestones are created accurately.

* Ensuring prompt attention to all new scheduling projects, contacting customers within 1-3 days of receipt.

* Educating customers with explanation of the services purchased, who should attend each training session, implementation overview and development of their training schedule.

* Scheduling training and consulting services utilizing Salesforce, Financial Force PSA software and Outlook Calendar.

* Managing Consultants' calendars to ensure accuracy, efficiency, and equity of scheduling dates.

* Managing projects through to completeness and ensures timely financial reporting.

* Ensuring timely communication with Sales on all unscheduled and aging projects. Coordinating with reps on any issues/concerns relative to customers and projects.

* Collaborating across internal teams to resolve any onboarding issues impacting customers.

* Participating in team activities to meet or exceed company objectives through collaboration and review of processes and procedures: identifying opportunities to streamline procedures and improve the customer experience.

The skills we are looking for:

* Bachelor's Degree is highly preferred

* Minimum of 3 years' experience in a high paced customer service position, including consultative customer service

* Excellent verbal/written communication skills

* Strong organization, time management and attention to detail skills

* Strong interpersonal skills and ability to work as a team player

* Ability to multitask and maneuver among multiple software applications simultaneously

* Ability to take initiative, prioritize and problem solve

* Thorough knowledge of Microsoft Office and Outlook

* Knowledge of systems including Salesforce

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.