Senior Consumer Loan Specialist


Financial Services

Advert ID




Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

Pensacola, FL - (USA) 185D W Airport Blvd FL Pensacola , FL 32505



Job Description

As a Sr. Consumer Loan Specialist, your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. Keys to success include a professional demeanor, outgoing/positive attitude, reliable and excellent oral and written communication skills. Our core values are focused on the people element of the business, so we are hoping to find like-minded individuals to contribute to our shared success. Come be a part of a remarkable team with a growing company that is always striving to improve the customer experience!

The position is salary and depending on experience, with an uncapped monthly bonus opportunity. Job responsibilities are as follows:

* Actively seeks opportunities to originate new loan business with new and existing customers

* Evaluates customer needs to recommend the best consumer loan and voluntary product solutions

* Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants

* Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing

* Take ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans

* Closes loans, assembles loan folders, and breaks down files

* Consistently meets or exceeds loan goals

* Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio

* Applies analytical skills to quickly and efficiently resolve any customer issues

* Processes insurance claims, follow-ups and payments daily and maintains insurance log according to state requirements

* Provides excellent customer care through daily transactions, customer inquiries and problem resolution

* Adheres to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance

* Answers incoming phone calls; checks branch's voicemail

* Assists Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit and importing live checks

* Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance