Service Coordinator


Call Center and Customer Service

Advert ID



St Catharines

Job Type




Salary Range


No. of Openings


Branch Information

Stoney Creek, ON - (CAN) 435 McNeilly Road Suite 106 ON Stoney Creek , ON L8E 5E3

Branch Phone Number


Job Description

Manpower is hiring a Service Coordinator for our client in Niagara-on-the-Lake. The Service Coordinator provides customer service to customers, technicians, and sales reps for all parts, equipment and service inquiries and order requests. This position is responsible for monitoring technician invoicing and maintaining technician inventory locations using computer reports. The successful candidate will have excellent communication and customer service skills as well as previous relevant experience with inventory management.

What's in it for you?

- Monday- Friday 8:30-4:30

- $17-$18 Hourly +4% vacation pay

- Temp to Perm

- Inclusive and engaging work environment

- Weekly pay

What's the role?

Field calls from customers, technicians, and sales representatives and perform timely follow-up and response on all service & equipment requests/inquiries.

Promptly process all large and small equipment customer orders according to established company guidelines

Performs equipment purchasing, follow-up, and expediting duties to ensure customer delivery expectations are met

Co-ordinate large equipment installations in advance with field service technicians and sales reps

Monitor customer returns with Sales Reps, and promptly process customer credits when required

Participates in physical inventory counts

Assist with warranty/ exchange tracking and reconciliation.

Assist with parts requests and order.

Assist with preparation and distribution of various service reports.

What do you bring to the role?

Secondary School Diploma

Post-Secondary Degree or Diploma an asset

1-2 years' experience in an inventory control, equipment, parts and/or service related role

Superior customer service skills

Knowledge of and/or experience with inventory control

Technical proficiency; Microsoft Office, inventory or service software an asset

If you or someone you know is interested in this position we encourage all interested candidates to apply today for immediate consideration.