Service Officer I



Advert ID




Job Type




Salary Range

Up to CAD25/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7



Job Description

Manpower has partnered with a leading Canadian Bank. Our client is in search of an Service Officer I for 6 months.

Service Officer I $ 25/hr

* What's in it for you?

- Contract for 6 months with possibility of extension.

- Work with a leading Canadian Bank.

- Ongoing support and training.

- Rotational schedule: Mon-Fri, 7:30am - 5:00pm

- Overtime or weekends required: possible

- Be part of a great and easy-going team.

- Remote for now; will be 100% on-site come the new year/when restrictions are lifted.

* What's the Job?

Gather information and take each file from pre-approval to closing. Verify loan documents including income credit appraisal and title insurance. Collect required documentation, review file documentation, and make sure all items needed are requested. Ensure that all loan documentation is complete, accurate, and complies with company policy. Establish, maintain, and update files, databases, records, and other documents for recurring internal reports. Act as a liaison between the borrower, underwriter, loan originator and lender. Contact and communicate with clients by telephone, e-mail, or in-person

* What do you bring to the job?

Exceptional customer service skills in order to deal effectively with internal and external parties

Provide subject matter expertise for internal and external parties

Work closely in a team environment in order to meet individual and team driven benchmarks and service level agreements

Utilize existing data entry skills ensuring speed and accuracy are balanced out

Must be able to communicate effectively and professionally (verbal and written)

Demonstrate excellent time management skills

Ability to make decisions in order to mitigate loss

Ability to work well under pressure and tight time-lines

Good organizational skills

Ability to work well in a team setting

Ability to work well under pressure and tight time-lines

Keyboarding, data entry skills

Strong knowledge of Microsoft Office Suite of products

Strong attention to detail

Knowledge of administrative applications, CIF, Creditlink etc...

* Qualifications

* Bilingual (English / French)

* Tech Savvy (able to learn internal applications)

* Office suite (0-2 years)

* Strong communication skills

* Customer service (0 -2 years)

* Banking knowledge - debit/credit knowledge

* Attention to detail

* Organized

* Ability to multitask


High school diploma.

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your need.