Service manager - Direct Hire - Syracuse NY



Advert ID




Job Type




Salary Range

USD70000 - USD1000000 per year

No. of Openings


Branch Information

Buffalo, NY - Williamsville - (USA) 5326 Main Street Suite 200 NY Williamsville , NY 14221



Job Description

80k-100k based on experience- plus additional incentives

Service Manager

The Service Manager will be responsible for the operational success and profitability of the Service department operations. This is a full-time position and pay will be competitive based on education-level and experience. This position is responsible for efficient day-to-day running of the repair shop including best use of space, equipment and technicians, and effective coordination of service department workload.

Primary Job Responsibilities:

* Oversee service department operations and maintain a safe and efficient work environment

* Review customer requests for service to ascertain cause for service request and type of repair required

* Call on customers and prospects and influence and promote customer satisfaction, service, and support

* Resolve customer problems to restore and promote positive customer relationships

* Prepare service estimates and ensure STS estimate procedures are followed

* Determine personnel, parts, and equipment required for repair orders

* Monitor employees' work levels and review work performance

* Provide technical training and guidance to all technicians to ensure quality work product and continued growth opportunities for all employees.

* Supervise all work in shop to assure quality and that standards of performance and safety are met

* Know the status of all jobs and report any concerns to Senior Leadership

* Ensure that every job is completed on time, on schedule, and correctly the first time at maximum door rate

* Perform quality control and sign off on every job before it leaves the shop

* Ensure that all job paperwork is properly handled, that time on job is accurately tracked, and that parts and equipment used are accounted for

* Investigate accidents and injuries and prepare reports of findings

* Performs all other duties as assigned


* Strong written and verbal communication skills. Exceptional computer/repair order management system familiarity.

* Strong customer service experience.

* Experience/Education: Minimum of 5 years' experience in a Service Manager or Shop Foreperson role in a heavy-duty trailer/truck equipment environment.

* Must have a clean driving record and valid driver's license