Job Description
*******************************TEMP-TO-PERM*****************************************
Looking for an opportunity in a booming market?
Manpower is currently hiring Shipping Resolution Clerk for our client Purolator-Hamilton. Don't miss this opportunity to be part of a national organization that plays an important role in the lives of all Canadians.
What's in it for You?
* Mon - Fri, 20 hrs/wk, various shifts from 9 am to 8 pm. Mostly pm shifts (4pm to 8pm)
* $17 per hour (Weekly pay)
* Temp to perm opportunity
Duties-
*Serving customers in the most efficient and courteous manner on the telephone and in person
*Up-selling and cross selling Corporate products and services
Handling customer complaints and inquiries
*Working to resolve problem shipments
*Working to resolve equipment and technology challenges
*Working with and building a positive relationship with Head Office, local management, drivers, warehousing staff, account managers, and other Corporate partners to ensure excellence in customer service
*Building a positive relationship with customers; key contacts - vendors, building tenants, etc
*Assisting customers with shipping details and account challenges
*Loading, scanning, logging and calling resolution freight
*Cash reconciliation including deposits, key control
*Compliance to all corporate policies and procedures (including uniforms)
*Adhering to all safety standards
*Being on time/attendance
*Living the Purolator values Representing the Purolator values to customers and key partners
*Ability to lift 70lbs/stand for 3 hour intervals
*Other duties as assigned by management
*Manually move freight, stock, or other materials or perform other unskilled general labor. Includes all unskilled manual laborers not elsewhere classified.
Experience required-
*3-12 months customer service experience preferred
*3-12 months retail experience preferred
*3-12 months using technology/POS system experience preferred