Social Media CSR

Industry

Call Center and Customer Service

Advert ID

CAN_532295

Location

St Catharines

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD16.54/hr

No. of Openings

1

Branch Information

Saint John, NB - (CAN) 1 Market Square Unit 101 NB Saint John , NB E2L 4Z6

ContactNumber

506-633-7474

Job Description

Manpower is actively looking for candidates with Facebook, Twitter, Instagram, Snapchat and other social media experience. Customer Service (Call center) experience preferred as well.



This will be a Work From Home position to start. Once the office has re-opened from COVID guidelines, you must be able to work from the office in St. Catharine's. (Therefore must have reliable transportation).



This role supports our client's self-service advertising customer base through chat, email and phone support.

Duties will include:

* Support and expand social media self-serve advertising customer base

* Demonstrate the value of advertising solutions and provide support for all self-service products to improve their experience

* Receive and log internal and/or external customer problem/request/issues ensuring accurate documentation

* Perform troubleshooting/problem identification following defined procedures to resolve correctly

* Develop and maintain knowledge of advertiser -specific business environment

* Perform follow-ups on incidents with advertiser to ensure customer satisfaction



Basic Qualifications

* HS Diploma or GED

* Minimum 1 year customer service experience

* Familiarity with online advertising products

* Superior communication skills *

Ability to work all shifts as required (including holidays)

* PC skills and keyboarding skills

* Experience using social media



Professional Skill Requirements

* Flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer

* Self-driven with attention to detail and follow through strong analytical and decision making skills that demonstrate good judgment

* High level of professional customer service skills solutions mindset, helping nature, passion for the customer and customer experience

* Demonstrate speed, agility, critical thinking, and problem solving skills in their work

* Ability to ramp up quickly

* Ability to multitask and work under pressure

* Uses knowledge base and a sensible business approach to confidently make decisions

* Superior communication skills verbal, written, and listening skills



The candidate will help support and expand self serve advertising customer base. They will also need to demonstrate the value of social media advertising solutions and provide support for all self service products. The team will perform chat, email and phone support for small and medium companies from North America that advertise on Facebook. They will provide product and basic tool support to improve their experience and drive higher spend.



What can you expect?

* Free onsite parking

* Spacious work stations with updated technology platforms and equipment

* Supportive environment to assist with individual success

* Complimentary coffee, tea and hot chocolate bar

* A sense of community! We pride ourselves on our inclusive, open, and engaging work environment



* The hours of operation for the center is 24 hours a day 7 days a week so candidates must be available to be scheduled at anytime during this period.

* Duration: 12 months contract with possibility of extension.

* Hourly Pay Rate: $16.54



If you have the qualifications and are excited to become a part of this amazing team, apply now!