Sofware Customer Support



Advert ID



Peachtree City

Job Type




Salary Range

Up to USD25/hr

No. of Openings


Branch Information

Atlanta, GA - (USA) 5901 Peachtree Dunwoody Rd Northeast Building C Suite 345 GA Atlanta , GA 30328



Job Description

Customer Onboarding

· Monitor support email box for user registrations

· Process request for access (work with PM and BD)

· Setup users and Project Groups as needed

· Validate customer data as needed to correct issues

· Monitor requests from and route to DBD and PMs

o Analytics

· Run weekly analytics reports on users visiting the site

· Recommendations improvements to Development Team

o Technical Support

· Monitor support mailbox

· Triage issues and route appropriately

· Respond to customer inquiries via email

· Log issues with Development Team and follow-up to ensure resolution

o Internal Support

· Help Products team as needed to update product catalog as needed

· Help O-Calc team to update O-Calc content as needed

o Content Management

· Work with Marketing team to maintain Knowledge Base Content

· Use analytics to monitor Knowledge Base usage and make recommendations for improvements

· Work with content stakeholders to update content as needed

· Request usage of copyrighted material from content publishers

o Newsletter / Communications

· Help with content for newsletter and external emails

o Demos / Training / Collateral

· Help with training video creation as needed

· Help maintain site collateral as needed