Specialized Business Consultant



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Branch Information

Kenosha, WI - (USA) 7519 60th Avenue Suite 120 WI Kenosha , WI 53142



Job Description

This position is responsible for creating and executing all aspects of a technology deployment strategy, with expertise in modern telephony/contact center solutions.

Serves as a liaison between the business community and the IT organization in order to manage requirements and related business rules to provide business solutions meeting user needs. Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities. Analyzes business partner's operations to understand their strengths and weaknesses to determine the best implementation approach - looking for and potentially recommending how to streamline processes. Understands and is able to interpret both business and technical requirements. Contributes to test scenarios and reviews expected and actual test results, converting them to actionable recommendations.

Responsibilities include: 1. Orchestrates an integrated approach for organizational change through the creation and execution of a robust technology deployment/rollout strategy. Coordinating releases, incorporating both business and technical requirements, and partnering with OCM & Engineering Leads to understand the impact potential changes have to people (including support and engineering teams), organizational culture, behavioral expectations, and the full landscape of our technology environment. Serves as a liaison between the business community and the IT organization in order to consult to all aspects of the product lifecycle. 2. Partnering with project and business leadership to identify the scope and impact of implementing change within the context of the day-to-day experience of the end user. Recommend and develop a deployment/rollout strategy, provide input to the design and implementation of change plans (training & communications). Provide business solutions through data driven decisions, while maintaining a high quality user experience. 3. Serves as a liaison between the business community and the IT organization. Actively and visibly educating, influencing and aligning to drive effective change, manage resistance, and optimize the success of the project. Educate and support stakeholders in the adoption of change. 4. Identifying potential people-side risks and anticipated points of resistance, and developing specific plans to mitigate or address the concerns. 5. Partnering with business sponsors, communication, training, HR and OD specialists, and other key stakeholders in the formulation of particular plans and activities to support project implementation. 6. Guiding, leading and executing the change and release strategy and specific project-based plans.

Must haves:5-7 years of experience with telephony/call center deployment experience, understanding of how technology/product development and support work together, business consulting or customer facing roles which have interfaced with leaders within large corporate environments, high technical aptitude (does not require formal training) and ability to "translate" technical language to consumable formats for a general user.