Speech Analytics / Research Project Assistant

Industry

Call Center and Customer Service

Advert ID

BBBH5427956

Location

Broken Arrow

Job Type

Permanent

Hours

Full-Time

Salary Range

USD1 - USD2 per year + Pay DOE

No. of Openings

1

Branch Information

Tulsa, OK - (USA) 4629 West Kenosha Street OK Broken Arrow , OK 74012

ContactNumber

918-251-2001

Job Description

Are you highly analytical with a keen attention to detail who is interested in helping improve processes through technology implementation? Take a look at this opportunity:



Project Overview



Building out and implementing Verint for contact center.



Ideal candidate should comfortable with playback recordings. Ability to focus on listening to and analyzing recorded calls for long periods of time. Will need exemplary research skills, ability to use operators for searches, ability to work independently and communicate well. Must be able to use Excel to organize work using a defined system.



Required skills



* Strong computer research skills

* Strong listening skills- looking for contextual queues and evaluating if the interaction meets a predefined criteria

* Technical writing experience

* Excellent communication skills

* MUST be able to work independently/self-directed

* Organizational skills

* Strong Grammatical skills



Helpful



* Verint or speech analytics

* Academic research

* Library science

* Database use or programming

* Call center experience

* QA experience

*

* M-F | Day Shift Hours

* Paid training

* Full time hours

* Clean and safe work environment



Why should you choose Manpower?



* Free training to upgrade your skills, including a free college tuition program

* Medical, dental, vision, 401k

* Weekly pay with direct deposit

* 24/7 Manpower customer care support

* Dedicated Career Partner to help you achieve your career goals

* Voted #1 best places to work by Glassdoor 2021



Are you Interested?

Stop your job search and apply today!

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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.