Sr. Field Care Specialist



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Branch Information

Milwaukee, WI - Downtown - (USA) 2574 North Downer Avenue WI Milwaukee , WI 53211



Job Description

The Senior Field Care Representative position provides operational support and guidance to the Manpower, Experis, Jefferson Wells and Manpower Engineering brands. This position will handle incoming support requests on a daily basis via email and chat, along with monitoring for escalations and working with other support teams. In handling these contacts, they set the example by delivering excellent customer service and working to provide support and resolve issues with efficiency.

Senior Field Care Representatives will provide process and technology support to the various brands. Senior Reps may also work with off-shore agents, providing training, guidance and quality feedback.

Senior Field Care Representatives are expected to consistently and accurately execute on operational support, including candidate and client records, order intake, assignment records, timekeeping and applicable systems. May also include order intake, payroll processing, AP/AR and invoicing support for certain brands.

The Senior Representative communicates verbally and written in a professional, logical and meaningful way. Completes tasks timely and efficiently, providing a positive experience for all contacts. Strong customer service and responsiveness to internal and external stakeholders.

Senior Representatives will learn new products and processes and transition this learning into active support for delivery partners. Senior Representatives may assess information on repetitive issues and identify and communicate opportunities for process improvement.

Key Characteristics:

* Positive attitude

* Problem Solver

* Build rapport with end users and co-workers

* Trustworthy

* Honest

* Take ownership

* Work through internal issues

* Handle workload

* Identify needs for the overall good of the company

* Help build respectful and observant team

* Identify areas in need of improvement and purpose solution

Why work with Manpower?

● Free training to upgrade your skills

● 24 - 7 Manpower customer care support

● Weekly pay deposited right to your account

Select APPLY NOW to hear from a recruiter within 24 hours.

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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.