Systems Service Designer



Advert ID




Job Type




Salary Range

Up to USD0.00 per year

No. of Openings


Branch Information

Dallas Engineering - (USA) 15455 Dallas Parkway Suite 750 TX Addison , TX 75001



Job Description

The overall responsibility for this job opening is to design services thru co-creation with customers, value definition/mechanism, using various methodology such as business modeling & customer mapping with digital services to define and address customer touch points, and even includes installation and maintenance as part of service blueprint. Understand customer behavior at early phase and define what's driving the customer behavior. It covers both digital user interface and service product. Continuous monitoring thru collaborating with customer and internal resource is also a need to take place as part of this role.

* Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based

* Arrange these separate interactions (including touchpoints) into rational user journeys within that service

* Analyze failure within services and identify root causes for that failure

* Identify opportunities for cost reduction and improvement within an existing service

* Understand user needs and identify where separate interactions with customer (user) should act as one service that meet that need

* Look for commonalities in activities across services where products could be made

* Create and rapidly iterate service prototypes

* Identify and design new cross customer (user) service patterns and standards

The Desired Candidate Will Have

* Bachelors' degree in Service Design or related degree (i.e. Industrial Design, Ux Design, Visuals, IT or combination)

* 3+ years of experience in service design

* Clear demonstration on service design methodology application and techniques (i.e. service ecology map, user journey map, and service blueprint)

* Good listening and communication skills

* Attention to detail

* Determination to see a project through

* Problem-solving skills

* Ability to design to clients' requirements

* Ability to work to deadlines and budgets.

What can this opportunity offer you?

* A chance to work with products that are used by millions of people every day; products and services that are widely recognized for their quality and innovation; and the opportunity to develop our existing product family and customer offering

* Fun, passionate and highly experienced teammates

* A genuinely multicultural work environment

* Possibility to strengthen your skills and learn new things

* Significant personal impact on the services we're building

* Opportunities to impact innovative services and solutions in a top-level company of this industry.