Technical Support Rep Bilingual

Industry

Engineering

Advert ID

USA_547871

Location

Buffalo Grove

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD25.00/hr

No. of Openings

1

Branch Information

Waukegan IL Area - (USA) 5101 Washington Street Unit 23 IL Gurnee , IL 60031

ContactNumber

847-689-2217

Job Description

Manpower is recruiting for Technical Support Rep preferred to be Bilingual. The company is located in Buffalo Grove, IL.



Responsibilities

Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.

Accountable for support requests related to product information and product problems that are documented.

May escalate more difficult support requests to Field Support Engineers.

Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.

Escalates more complex problems to Field Support Engineers.

Complete company designated training courses for position to enhance work performance and career development

Participates in special projects to increase the incumbent's role and technical abilities.



Required Knowledge/Skills, Education, and Experience

-High School diploma or equivalent

- Excellent communication, conflict resolution, and problem-solving skills

- High understanding of customer satisfaction and service orientation



Preferred Knowledge/Skills, Education, and Experience

- Spanish Speaking HIGHLY PREFERRED

- Bachelor's degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred

- Proficiency with Microsoft Windows operating system and computer networking is a plus.