Technical Support Representative

Industry

Manufacturing and Production

Advert ID

USA_551004

Location

Apopka

Job Type

Contract

Hours

Full-Time

Salary Range

USD15.00-18.00 per year

No. of Openings

1

Branch Information

Orlando, FL - North - (USA) 445 West State Road 436 Suite 1013 FL Altamonte Springs , FL 32701

ContactNumber

407-774-4242

Job Description

Seeking a Product Support Technician to provide exceptional customer service, technical support, troubleshooting and repair instructions for pool and spa equipment (i.e., plumbing, electrical, automation) via telephone and email.



* Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness

* Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers

* Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system

* Proactively maintain communications with callers throughout the analysis and resolution process

* Strong written and verbal skills are necessary for interacting with customers. Must be able to speak effectively with both non-technical end-users as well as pool professionals

* Must be comfortable with extensive on-the-phone consultations

* Demonstrate experience in problem resolution and technical problem identification

* Requires strong attention to detail, outstanding resourcefulness, flexibility and the ability to work independently as well as within a team setting

* Work independently to solve support issues. Escalate issues to second level support and management when necessary

* Contribute to the support knowledge base as familiarity with the product line is gained

* Resolves customer problems, disputes and complaints in an efficient, professional manner and according to company policy.