Job Description
Stop your job search and apply today. Do you need more information? Contact Phillip at 657.208.8361 OR [email protected] . We love referrals so please share our job with friends and family.
JOB ORDER ID 3276460
What's in it for you?
* Temp to hire based on performance, needs of the business
* 1st shift Monday- Friday 8:00am- 5:00pm
* Full time hours
* Location: Santa Ana, CA
* Paying $25.00 per hour
What you'll be doing:
* Diagnose and solve advanced printer problems and advanced computer system problems.
* Install and setup personal computers, peripherals and software.
* Provide support for the Technical Support Cisco phone system and log all tasks and requests into the Heat Technical Support application.
* Participate in e-mail monitoring.
* Perform user setup procedures on AS/400, Intranet, Network OS, SAP, and other applications.
* Troubleshoot scanner gun and OOP computer problems.
* Conduct research utilizing books, publications, CD ROMs, news groups, and the Internet.
* Create and follow documentation for operational procedures.
* Utilize appropriate customer service skills to troubleshoot issues over the telephone.
* Daily follow-up on open customer issues.
Who we're looking for:
* 1+ years of network administration, user support and/or personal computer technical work in a network environment REQUIRED
* Knowledge of MS Office Suites and/or software applications REQUIRED
* Knowledge of SAP REQUIRED
* Must possess intermediate/advanced computer skills (Mac/PC computer systems)
* Must have strong communication both verbal and written
* High school diploma or equivalent (such as GED)
* Ability to pass Background Check and Drug Screen