Technical Support Specialist

Industry

IT

Advert ID

USA_512382

Location

San Antonio

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

San Antonio, TX - Downtown - (USA) 6243 IH 10 West Suite 110 TX San Antonio , TX 78201

ContactNumber

210-734-7300

Job Description

The purpose of the Technical Support Specialist 1 (TSS-1) is to assist in resolving complex, time-sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each TSS-1 is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross-functional collaboration, and empower our TSS-1 to take calculated risks and continuously improve our culture, processes, and service.