Technical Support/Automotive

Industry

Call Center and Customer Service

Advert ID

USA_562624

Location

El Paso

Job Type

Permanent

Hours

Full-Time

Salary Range

USD20.00-21.00/hr

No. of Openings

1

Branch Information

New York City, NY - Metro - (USA) 99 Park Avenue 6th Floor NY New York , NY 10016

ContactNumber

212-557-9110

Job Description

Manpower is partnering with one of the world's leading manufacturers and suppliers of professional diagnostic tools, equipment, and accessories in the automotive aftermarket. We are currently hiring for Technical Support Specialists. These are permanent positions with benefits based out of Farmingdale, NY.

*Open to remote work, if not local*



If you have strong Customer Service skills and basic automobile knowledge, this is the opportunity for you!



Job Title: Technical Support Representative

Location: Farmingdale, NY 11735

Duration: Permanent Employment with benefits



Shift Timings Available:

* 9:00AM - 6:00PM Monday to Friday

* 12:00PM - 9:00PM Monday to Friday



Pay Rate: $20 per hour



GENERAL SUMMARY

Focused on our Customer Support Teams and how well we can answer our customer questions and complete our customer requests. If you have the base automotive knowledge, we can teach you the skills to succeed in our growing business.

Responsibilities include, but are not limited to:

* Confidently communicate with customers via email, live chats, and telephone.

* Provide technical support to end users and dealers for our automotive service tools, including code readers, diagnostic scanners, TPMS activation and programming tools.

* Assist end users with tool questions like how to perform software updates, tool registration, questions for proper operation of tools, tool warranty, and repair procedures.

* Will work with large existing Technical Support Team to learn our company procedures to provide optimal customer support via phone, chat and email.

* Opportunities to perform R&D testing with our products on vehicles.



Qualifications:

* Excellent customer service skills over telephone, email, and live chats

* Ability to work with customers and assist in identifying what their issue is and how to resolve it

* At least two years working knowledge of body, chassis, powertrain and computer systems on domestic, European, and Asian vehicles.

o Auto dealer experience, Body shop, Insurance adjusting, windshield installation backgrounds are a plus!

o At least 1 year experience as an automotive repair technician highly preferred.

* ASE/ICAR Certifications, electrical or ADAS related are a plus

* Must have computer skills.

* Must have excellent verbal and written communication skills.

* Maintain positive attitude.

* Spanish speaking a plus!



*Hands-on training will be provided!*



*100% of Medical/Dental/Vision Benefit Premiums paid*



Why Manpower?

At Manpower we are dedicated to enriching people's lives with meaningful employment and development opportunities, as we have done for more than 60 years. We care about you and the role of work in your life and focus on enabling you to achieve your goals in work and in life.



Stop your job search and apply today! Ask for Maria Reyes for more details.



We love referrals so please share our job with friends and family. Looking forward to working with you soon!



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.